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Customer reviews: Lucky Orange Heatmaps & Replay

Develop by Shopify

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (843)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Wowiper

Jan 25, 2026  on Shopify

quit good

Voduz Hair

Jan 22, 2026  on Shopify

Fantastic app that provides insights about your webstore that you would not have access to otherwise.

Kiokii and...

Jan 20, 2026  on Shopify

A must-have app for digital merchandise management, which keeps you on track and clearly identifies the next steps for website optimization.

Lelakuh

Jan 16, 2026  on Shopify

Jordan helped me with my onboarding. Really helpful even tho it was just 15 minutes. And a very sweet guy.

Direct Splashbacks

Jan 09, 2026  on Shopify

Fantastic App. It has allowed us to monitor how customers interact with our website and fix any sticking points. This has helped us to massively improve our websites conversion rate. Customer support is also great. We had an issue with integration. However, Jordan quickly jumped on a Zoom call and helped us get it sorted in no time. Highly recommend!

Johns Pet Store

Jan 04, 2026  on Shopify

just started and looks very good. waiting for my tutorial on Monday to learn and improve experience

Walk Proud

Jan 02, 2026  on Shopify

very intuitive and mega useful! You don't guess, you literally see what your shop visitor saw and did when he was on your store, so you can improve your shop on the go

StoSpiti Shop

Dec 27, 2025  on Shopify

Palettei

Dec 22, 2025  on Shopify

The plugin is great, it's exactly what I needed.

Yacht Protection Concepts

Dec 22, 2025  on Shopify

Great app! Helps us as we run META ads to determine problems , fix them, and improve CRO!

Luminary Decor

Dec 18, 2025  on Shopify

The app works great and the support team helped me through a lot of problems I ran into with traffic sources. Great app!

Abstrax Tech

Dec 17, 2025  on Shopify

The app itself seems to be great. We've had it for a week and we've been enjoying the additional insights. The customer service has been excellent as well. We had an issue that was resolved immediately and accurately. Can't ask for better than that!

Drone Doctor Mexico

Dec 16, 2025  on Shopify

nice app

Dark Canyon Coffee Company

Dec 04, 2025  on Shopify

Very helpful team! Quick response and very usefull app to see what issues people may be having. I look forward to learning more about how to use it and help our customers! Sometimes can take a while to load the sessions but otherwise I use this tool daily.

The Intimate Lab

Nov 25, 2025  on Shopify

Lucky Orange saved me multiple times. When you are a business owner, sometimes you can miss something on your website because you have a lot of thing in your head. This application is really a saver, you fill easily understand the issue on your website.

Akora family farms

Nov 23, 2025  on Shopify

Great product, works very well !

226ERS

Nov 19, 2025  on Shopify

Top

Richards Packaging

Nov 13, 2025  on Shopify

Great app for CRO and understanding customer behaviour on your Ecomm platform. Jordan was an excellent support too!

ShapesPlastics

Nov 11, 2025  on Shopify

Works great and has good analytics to go along with viewing individual sessions

Créations Odie

Nov 10, 2025  on Shopify

Cette application fonctionne très bien et c'est toujours agréable de voir la navigation de nos clients via notre boutique en ligne. J'ai eu besoin d'aide et j'ai reçu un excellent service a la clientèle.

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