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Customer reviews: Local Delivery

Develop by Locate2u

Reviews (37)

Overall rating
4.4

What Merchants Think

The feedback from merchants on the "Local Delivery" app is generally positive, highlighting the app’s effectiveness in simplifying the checkout process and its flexibility in adapting to business needs. Merchants appreciate the team’s helpfulness and dedication, but there are some concerns about inconsistent support experiences.

Key Strengths

  • Facilitates easy and efficient checkout process for customers.
  • Excellent customer service noted by many users, particularly from team members like Peter, Adam, and Andrew.
  • Ability to customize and automate tasks to enhance business efficiency.
  • Responsive and informative support team.
  • Fills a critical gap for delivery management on Shopify.

Common Concerns

  • Some merchants experienced inadequate support with long response times.
  • Issues with the functionality of new app updates.

Final Thoughts

The "Local Delivery" app is largely regarded as a reliable and essential tool for businesses needing to manage delivery operations efficiently. It is praised for its ease of use and outstanding support team but does have isolated issues with support responsiveness and technical difficulties in updated versions. Overall, it remains a highly recommended app for those looking to streamline their delivery processes.

earlybird

Jul 07, 2024  on Shopify

We've been using the app since about five years. As we had some trouble with the old version, they recommended us to update to a new version. So far so good. Since the update a few things are not working. The support is really incompetent to help. We have been in contact now for two months. You wait at least two days for an answer, sometimes you don't hear anything for weeks. So far we have not been helped in any way. The support used to be really great. Now it's a disaster.

More Flowers, LLC

Sep 03, 2021  on Shopify

They were very helpful trouble shooting some issues, and then updating my app, and then trouble shooting a bit more. Really great customer service! Thank you so much!!

ERIC BUTERBAUGH

Feb 07, 2021  on Shopify

Local Delivery is a straightforward app that makes the checkout process for our customers easy. Setting it up on our store was a breeze, and Peter was extremely helpful with any questions I had. Highly recommended.

Flamingo Flower

Oct 26, 2020  on Shopify

I had troubles installing the app to a newly shifted theme. The guys did an amzing response within a day and absolutely gave full support! Saving me biiiig time! Peter handled the matter like a pro , very neat and down to the point ... making me feel like i should only develop an app with such a team.

4lunch

Apr 06, 2020  on Shopify

The team at Local Delivery have been super helpful in getting the system running just how I need it to operate. Big thanks

I Detox

Jul 23, 2018  on Shopify

Their response - Swift, efficient and informative. Their app - amazing. As for their overall support, simply incredible. One thing is for sure, their team will do whatever is possible to help you resolve your issues. So thank you to the team, and an individual thank you to Jess! You've been awesome.

Luckyyoucleanse

May 19, 2016  on Shopify

We've been using local delivery app for over two years! It is the BEST app available to manage delivery dates and times and has never let us down. The team has been 100% supportive the entire time and continue to be on call if required. Adam has also done some customized work for us which allowed us to automate some of our processes and make our biz more efficient. Highly recommend this app and the team!!

SupperBell

Apr 13, 2015  on Shopify

Excellent app that fills an important gap for Shopify. Adam was incredibly helpful and responsive via email in walking through my use case and honestly guiding me before I began using it for my store. Thank you Adam. The app works very well, and per Adam's comments will have enhancements added in coming releases that will make much improved.

Savvyish - Simple, Stylish, Wedding Flowers.

Aug 11, 2013  on Shopify

Just installed the App and I needed a bit of clarification on the customization... Atom Yard replied within a few minutes with a very clear explanation of how to achieve my objective. Great service.

Glorieux Cadeau

Jul 15, 2013  on Shopify

Andrew's support (the app developer) is absolutely amazing! He installed the app for me himself when I had trouble doing so, and he made all the changes that I asked to the app (He actually fully customised the app for me to suit all my needs)! Absolutely amazing customer service! Thank you very much Andrew!

Never Better Bakery

Mar 19, 2013  on Shopify

When I was contacted about suggestions, I was thinking that my suggestions wouldn't be heard. However, Andrew responded quickly to my suggestions and even helped me put them into place! I didn't have to do anything which was a relief and the app was easy to install. Most of my business is delivery so I was extremely excited to try this app because most of my orders are by phone because they couldn't put in everything needed. Now hopefully they will find it much easier to use. I really appreciate the customer service and that Andrew really listened and wanted to make the changes happen. Very important to me and my business. I highly recommend this app. And a HUGE Thank You to Andrew!

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