I had a very frustrating experience with this migration service due to unclear pricing, inconsistent answers, and critical information being disclosed only after payment. Before purchasing, I asked a very simple and direct question: If I migrate the store myself under the base plan (~$69) without add-ons, are customers and orders included? I was initially told yes — customers and orders are default data and not add-ons. After payment and during the migration process, the story suddenly changed: I was told I needed to pay extra Then told I needed to upgrade my Shopify plan Then told I could avoid upgrading Shopify only if I buy their “All-in-One” package At no point during checkout or before payment was it clearly stated that: Shopify plan limitations could block customer/order migration Or that an additional package would be required despite being told it was included When I asked where this limitation is disclosed in their sales or onboarding process, there was no clear answer — only apologies after the fact. This feels misleading and unprofessional. Critical limitations and costs should be disclosed before payment, not after a customer commits. If you’re considering this service, clarify everything in writing beforehand, especially regarding customers and orders — otherwise you may face unexpected upsells mid-migration. Very disappointing experience.

VERY NOT HAPPY WITH SUPPORT

Just installed the app, but there was an error in my Shopify store: "Connection refused by Shopify". So I contacted support and they have no clue or understand wat the problem was... So, not for me.

Haven't worked for me, so I ended up using another service.

When you looking for a migration services. We have order this migration, in the end the prices was wrong, the brand name (we pay extra for it) was not migrated and nobody was reachable. We had to fix all issues by our self.