Deceptive pricing, poor customer service and outdated tech. LeadDyno's pricing is overly complex, arbitrarily tiered and based on too many things. We recently found out that we're subject to insane overage fees (0.05 / visitor) based on the number of monthly unique website visitors. This is NOT stated in the pricing tiers when viewing LeadDyno in the Shopify App Store. Billing and overages are only accessible by logging in to the LeadDyno dashboard and going to Account > Plan & Payments. Only then could we see that we would be charged hundreds of dollars in overage fees. Rather than simply auto-update our pricing plan (which would've been a much smaller cost than overage fees) or actively reach out during our billing cycle to help us avoid surprise fees, LeadDyno charges merchants ridiculous fees and attempts to hide it from store owners. I reached out to LeadDyno support, asking for a refund of the excessive fees and hoping to upgrade our plan (pay them more long term!). Given we've been a customer for years, I was hoping they'd help us solve this and stay a long term partner. Instead customer service was unapologetic and only offered us a credit towards our first month if we upgraded to an annual Unlimited plan. This is their most expensive plan which would've been overkill for our store and required a large upfront payment that we can't afford at the moment. I would NOT recommend LeadDyno to anyone. The tech is poorly built, the design is outdated, the customer service sucks and most of all, the pricing model is deceptive + not designed to be friendly to the majority of ecommerce merchants who experience strong seasonality.

Don't use this app! LeadDyno charges by WEBSITE visitors - so if you're working with affiliates in addition to running ads, you'll get charged for ALL the website visits regardless if it came from an affiliate. My plan unexpectedly jumped from $49 to $129 due to lots of traffic to my site that was from Facebook ads NOT necessarily from affiliate traffic. There's so many other affiliate apps out there that charge more fairly.

I worked with Leaddyno from 2015 through early 2023 and honestly, it has been a nightmare the entire time. It's difficult to articulate all of the reasons why, but I'll give a brief overview. Leaddyno will charge you according to how much traffic comes to your site, regardless of how much is driven by affiliates (unfair). It is impossible to tell how many sales came through affiliates, vs overall sales. There is no connection to affiliate marketplaces where potential affiliates can find you. And now, despite having cancelled my subscription in March, I found out that the app has been erroneously billing me $49 per month for an "uninstalled" version. I almost never have this level of disdain for a company, but Leaddyno has truly let me down at every turn. Mind boggling that they are still in business.

LeadDyno is a great Affiliate Marketing App that has helped us run our business efficiently and effectively. We also are very happy with the companies customer service which was fast and efficient in resolving any issues that we had! Highly recommend.