Drivers do not take bookings without the "tips". And even with tips, they go ahead and take other bookings that delay the delivery time. Why dont Lalamove just incorporate the "tip" in the pricing and remove the tipping during the booking phase, and give a tipping option after the service has been rendered?

Riders will ask you to cancel if they don't like the drop-off point. You will be forced to utilize the other delivery apps.

Lalamove has been sitting on my installed apps for a long time now and we've actually used it once or twice only. It's really nice to have auto-filled customer details but there are 2 significant features for businesses that are very important: 1. Having our customers to pay option is only for Advanced Shopify or Shopify Plus or annual billing for Shopify plans - maybe you can consider this not being limited. Especially for small business e-commerce sites where most customers are always the ones booking and paying the delivery based on the calculated rate. Otherwise, businesses like us will opt to book next-day pick-up using other courier services since we are offering dry food anyway. 2. Checkout option using Lalamove - Since pick-up orders are available for Shopify, why not add an option where customers will be redirected to their Lalamove account? If we do same-day delivery, upon checkout we need to add a note that they can book any same-day delivery and pay their own delivery balance. This gives our customers an option to use other competitors' delivery apps. These two also limit us to use Lalamove Shopify app even though we regularly book orders with your default app. Your Shopify app has more potential especially that Grab PH is not even supported locally. Hope you can consider these two. It will be a big help for us, small businesses.