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Customer reviews: Lalamove: Deliver Faster

Reviews (15)

Overall rating
3.7

What Merchants Think

The "Lalamove: Deliver Faster" app is generally well-received by merchants who appreciate its ability to streamline delivery bookings and save time. However, users note some areas that require improvement, particularly regarding integration and driver reliability during bookings.

Key Strengths

  • Time-saving features, such as auto-filling customer details.
  • Competitive rates and ease of booking deliveries.
  • Instant customer support and informative assistance from the Lalamove team.

Common Concerns

  • Issues with drivers requiring tips to accept bookings, potentially causing delays.
  • Difficulty in tracking integration and sharing tracking links via other platforms like WhatsApp.
  • Inconvenience in using app features, such as multi-stop bookings and automatic coupons.
  • Challenging integration process with platforms like Shopify.

Final Thoughts

Overall, the "Lalamove: Deliver Faster" app is a beneficial tool for merchants seeking efficient delivery solutions. Despite some drawbacks related to driver reliability, integration complexities, and feature limitations, the app remains a popular choice due to its saving capabilities and competitive pricing.

WHEALTHY CHOICE

Apr 21, 2024  on Shopify

Drivers do not take bookings without the "tips". And even with tips, they go ahead and take other bookings that delay the delivery time. Why dont Lalamove just incorporate the "tip" in the pricing and remove the tipping during the booking phase, and give a tipping option after the service has been rendered?

Maria Madame Com. de Kits e Cestas

Mar 28, 2024  on Shopify

ELE É BOM A INTEGRAÇÃO ESTÁ BOA, SÓ FICA DIFÍCIL PARA COPIAR O LINK DE RASTREIO PARA ENVIAR POR WHATSAPP PARA O CLIENTE. TENHO QUE SAIR DA PÁGINA DO PEDIDO E IR NO APP DENTRO DAS LISTAS NO SHOPIFY, CLICAR EM TUDO NOVAMENTE E AINDA SIM CLICAR NA ROTA E ELE NEM APARECE, TEM QUE BAIXAR TODA A PÁGINA PARA ENCONTRÁ-LO, MUITO DIFÍCIL. Desculpe, saiu em letras maiúsculas, Márcia

Vegan Options

Jan 16, 2024  on Shopify

Should have been available on basic plan. Thinking of removing shopify altogether because it doesn't have lalamove

La Carniceria Virtual

Jan 06, 2023  on Shopify

HHHHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA

Beyond Alpha

Oct 26, 2022  on Shopify

Riders will ask you to cancel if they don't like the drop-off point. You will be forced to utilize the other delivery apps.

Rob & Mara

Jul 11, 2022  on Shopify

I've saved so much time booking deliveries because of this app. Absolutely love how all the customer details are auto-filled already. A total time-saver and life-saver! I would suggest, however, to: 1) Show the location map while auto-filling in the details during "Send via Lalamove" window (to make sure that the pin is correct) and 2) be able to use automatic coupons in the same window since I noticed that some coupons can only be used when booking through the website manually. 3) I also noticed that it's quite hard to get riders when the booking is multi-stop. Hope all of these can be improved as it is a great app to start with. Thank you, Lalamove!

WithLove.Co

Jun 07, 2022  on Shopify

Still my preferred apps to use for delivery, instant and able to cater to my request. Great explanation from Christie & Jack from lalamove too!

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