Lai Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: LAI Product Amazon Reviews

Lai Reviews helps Shopify merchants collect and display customer reviews to build trust and increase sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,248)

Overall rating

4.9

5

392
4

4
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2
1

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What Merchants Think

Merchants have generally expressed highly positive feedback for "LAI Product Amazon Reviews." The app is consistently praised for its user-friendly interface and exceptional customer service. Merchants especially appreciate the quick and effective support provided by the team, which significantly enhances their experience with the app. Many find it to be a reliable solution for managing and importing reviews efficiently, making it a favored choice for those seeking to improve store credibility and customer trust.

Key Strengths

Outstanding customer support, often highlighted for being responsive and helpful, with particular mention of team members like Emily, Alena, Doris, and Parker.
Ease of use and user-friendly interface, making it accessible for non-technical users.
Quick and efficient solution for importing reviews from multiple sources (e.g., Amazon, AliExpress).
Customization options allowing merchants to edit reviews and manage them as needed.
Affordable pricing with no hidden fees.

Common Concerns

Some users noted occasional technical issues, such as problems with review import or display.
Room for improvements in UX design, as mentioned by a few users.
Dependencies on customer service for certain functionalities when facing technical difficulties.

Final Thoughts

Overall, "LAI Product Amazon Reviews" is well-received for its comprehensive features and excellent customer support. The app stands out as a valuable tool for e-commerce platforms seeking an efficient way to present and manage customer reviews. Despite minor suggestions for improvement, the overwhelmingly positive feedback from merchants underscores its reliability and effectiveness in enhancing online store experiences.

SkinGlow

Nov 11, 2024 on Shopify

Emily was really helpful when I struggle with the app. Thanks for her help again!

happymaker

Nov 11, 2024 on Shopify

Der Service ist bei dieser App mega. Über den Chat ist wirklich immer jemand present und hilft. Das habe ich schon lange nicht mehr so erlebt. Vielen Dank an Doris.

BIOKOMA® - Dried Herbs

Nov 11, 2024 on Shopify

Good app, works good. Easy to setup. Very good customer service.

Las Parisenne

Nov 11, 2024 on Shopify

I am very satisfied with the service from LAI product reviews And I got an amazing service from Emily! She was super friendly and got a very quick response! Really happy with this service

GreenRoc

Nov 10, 2024 on Shopify

the help chat system is the best out of all the shopify apps ive used. A real support person gets back to me almost instantly, they also do the most to help and i super appreciate all the help ive gotten

Brustool

Nov 10, 2024 on Shopify

I would recommend it to other because i had some problem with the import of amazon review to my store and Kim and Alena from customer support really help me, they even did the transfer for me from their side i didn't even need to do anything and all that in a question of minutes.

Jouvaine

Nov 10, 2024 on Shopify

Fast and efficient!

Rielle

Nov 10, 2024 on Shopify

Customer service was amazing - Doris was very helpful. Very impressed that you have been able to work around a tech issue by having customer service import the reviews for you .

ZARABI

Nov 10, 2024 on Shopify

Best review app ever, and their customer support is amazing✅

Homeforeach

Nov 10, 2024 on Shopify

This app has a great support, fast respond and solve my problem.

Axial Art Studio

Nov 10, 2024 on Shopify

La app está genial. El soporte es fabuloso, están en todo momento y siempre aportan alguna solución. Sobre todo Alena y Emily que me han ayudado mucho y son muy majas :D

Life & Loft

Nov 10, 2024 on Shopify

Highly recommend this app. Customer service is second to none! Live support, super quick and always pleasant to deal with. Alena helped me with my issue today and she was so efficient and so nice :)

Reviiver

Nov 10, 2024 on Shopify

Alena was great, helped me with importing reviews from Amazon seamlessly!

Luminax

Nov 09, 2024 on Shopify

Amazon reviews import was down for maintenance, reached out for support just to try to understand till when and if they got an ETA but to my surprise support agent Alena made extra effort to assist and handle the imports for me offline so I didn't have to wait for maintenance to be over. amazing works

Dearest Day

Nov 07, 2024 on Shopify

Alena helped me to import reviews from amazon, was really quick! I really appreciate it. Thanks!

easytraveller

Nov 07, 2024 on Shopify

Great app, Alena was amazing, Super helpful and fast.

Kima Glow

Nov 07, 2024 on Shopify

Yeah so I was stuck when a feature wasn't working and I was immediately found help with LAI rep. Truly Top Tier from the site and the rep Alena. Thank You SO Much.

Prepaw

Nov 07, 2024 on Shopify

Alena was awesome , quick and understood my questions without much explanations. very very impressed.

Pick and Home

Nov 07, 2024 on Shopify

Amazing app with an amazing customer support team that answer all questions promptly. Best review app I have ever used.

Puppyum

Nov 07, 2024 on Shopify

I could not download reviews today as the Amazon site was down for maintenance, however the lovely ladies at LAI were so helpful. A little earlier in the day I had another issue seeing my reviews in my store and they promptly rectified the issue for me. They went above and beyond to assist me today. Good old fashioned customer service is still alive and well and LAI. I will continue to recommend this company moving forward. Thanks LAI Team - Annie