Lai Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: LAI Product Reviews App

Lai Reviews helps Shopify merchants collect and display customer reviews to build trust and increase sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (454)

Overall rating

4.9

5

463
4

7
3

1
2
1

5

What Merchants Think

Merchants have generally expressed highly positive feedback for "LAI Product Amazon Reviews." The app is consistently praised for its user-friendly interface and exceptional customer service. Merchants especially appreciate the quick and effective support provided by the team, which significantly enhances their experience with the app. Many find it to be a reliable solution for managing and importing reviews efficiently, making it a favored choice for those seeking to improve store credibility and customer trust.

Key Strengths

Outstanding customer support, often highlighted for being responsive and helpful, with particular mention of team members like Emily, Alena, Doris, and Parker.
Ease of use and user-friendly interface, making it accessible for non-technical users.
Quick and efficient solution for importing reviews from multiple sources (e.g., Amazon, AliExpress).
Customization options allowing merchants to edit reviews and manage them as needed.
Affordable pricing with no hidden fees.

Common Concerns

Some users noted occasional technical issues, such as problems with review import or display.
Room for improvements in UX design, as mentioned by a few users.
Dependencies on customer service for certain functionalities when facing technical difficulties.

Final Thoughts

Overall, "LAI Product Amazon Reviews" is well-received for its comprehensive features and excellent customer support. The app stands out as a valuable tool for e-commerce platforms seeking an efficient way to present and manage customer reviews. Despite minor suggestions for improvement, the overwhelmingly positive feedback from merchants underscores its reliability and effectiveness in enhancing online store experiences.

BluMaan

Oct 15, 2024 on Shopify

Had a wonderful experience with Jesse from their support team. She was very quick to get back to me, friendly and solved my 2 issues at a once. Thanks Jesse for your hard work!

ALEEVEO

Oct 15, 2024 on Shopify

Alena walked me through importing from several different links, she made changes to the store in real-time that I requested, and made sure it was exactly what I wanted! Can't say enough good things about this app and more importantly, the service I received from Alena! Thank you!

My Store

Oct 15, 2024 on Shopify

Anthony, Emily İlgi ve alakaları için teşekkür ederim, kullanımı çok kolay aynı zamanda etkili bir app:)

Sootheology

Oct 14, 2024 on Shopify

Great app with great support, Emily helped me navigate as new user that was a little lost, and was really patient while finding out what I was doing wrong. Thanks Emily :)

luxknead

Oct 12, 2024 on Shopify

Jesse was AMAZING, and gave excellent support all the way! Made me feel validated and reassured, pleased to have had the interaction and get the needed help!

Oxygen Fit

Oct 11, 2024 on Shopify

Doris was absolutely amazing in resolving the issue. Great app, great customer service.

Zeelar

Oct 09, 2024 on Shopify

I've tried a few review companies: Loox and Judge.me. LAI is by far the best. Alena was helpful in customer service also

Petoir

Oct 08, 2024 on Shopify

Helpful support when needing additional help, fast responses and good solutions

HEVILUXY

Oct 08, 2024 on Shopify

5* for Emily's support

AuraaWellness

Oct 08, 2024 on Shopify

awsome very helpfull with any issues!! alena was great

Serena Jewels

Oct 07, 2024 on Shopify

Best reviews app on shopify, thanks to Emily from support for the help ❤️

Elumiverse

Oct 07, 2024 on Shopify

Awesome solution from beginning to end. Love the ease of use when importing and the display options are top notch. The support is also very quick, any questions I had was quickly answered through the in-app chat bubble.

Groomate

Oct 07, 2024 on Shopify

Great help !!

HappiHound

Oct 07, 2024 on Shopify

The customer service at LAI is excellent. I was assisted today by Emily who helped me with an issue with my product reviews. She was super fast in doing so, polite and right on to the detail. Could not recommend any higher A+++

Pura Clean

Oct 06, 2024 on Shopify

I've been using this app for over 6 months and it functions really well. Its easy to use and the customer support has exceeded my expectation. As a busy business owner I 100% recommend.

Cleanglow

Oct 06, 2024 on Shopify

Hi guys, My experience with LAI has been good so far. The support team is really responsive and are able to quickly fix the things in the background that Im unable to figure out on my own. Thanks to Alena and Parker for your quick responses and friendly can do attitude.

Lumezzi

Oct 06, 2024 on Shopify

Suporte otimo.

Dustblitz

Oct 06, 2024 on Shopify

Emily helped with my request to add reviews to my bundles without having to upgrade plan. So helpful and was done so quickly. Great customer service, no pushing to upgrade like alot of other apps would do. Thanks again Emily appreciate the help.

SilentHound

Oct 05, 2024 on Shopify

Great app to put all the reviews that you need, but the best part is their amazing customer service support, Doris help me today to fix a problem I was having and none else had idea how to do it. She fixed the problem in a couple of minutes.

Travel Easy

Oct 04, 2024 on Shopify

Great App. Amazing customer service. Highly recommend!