Lai Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: LAI Product Reviews App

Lai Reviews helps Shopify merchants collect and display customer reviews to build trust and increase sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (501)

Overall rating

4.9

5

485
4

7
3

1
2

1
1

5

What Merchants Think

Merchants have generally expressed highly positive feedback for "LAI Product Amazon Reviews." The app is consistently praised for its user-friendly interface and exceptional customer service. Merchants especially appreciate the quick and effective support provided by the team, which significantly enhances their experience with the app. Many find it to be a reliable solution for managing and importing reviews efficiently, making it a favored choice for those seeking to improve store credibility and customer trust.

Key Strengths

Outstanding customer support, often highlighted for being responsive and helpful, with particular mention of team members like Emily, Alena, Doris, and Parker.
Ease of use and user-friendly interface, making it accessible for non-technical users.
Quick and efficient solution for importing reviews from multiple sources (e.g., Amazon, AliExpress).
Customization options allowing merchants to edit reviews and manage them as needed.
Affordable pricing with no hidden fees.

Common Concerns

Some users noted occasional technical issues, such as problems with review import or display.
Room for improvements in UX design, as mentioned by a few users.
Dependencies on customer service for certain functionalities when facing technical difficulties.

Final Thoughts

Overall, "LAI Product Amazon Reviews" is well-received for its comprehensive features and excellent customer support. The app stands out as a valuable tool for e-commerce platforms seeking an efficient way to present and manage customer reviews. Despite minor suggestions for improvement, the overwhelmingly positive feedback from merchants underscores its reliability and effectiveness in enhancing online store experiences.

Anathia & Co

Jan 19, 2026 on Shopify

The app working to enhance my conversion and shout out to Emily for her quick assistance! 5 stars for the app and customer support!

The Dog Face

Jan 16, 2026 on Shopify

The best app out there, i have been using it for almost 3 year, everything perfect.

Kagushop

Jan 14, 2026 on Shopify

It is an extremely useful plugin. Whenever there are any issues, the online customer service team can provide excellent feedback.

Clean2go™ HU

Jan 13, 2026 on Shopify

The support team is amazing! The response is less then 10 minute even the free plan.

Tidy Charge

Jan 05, 2026 on Shopify

What an amazing team the LAI Product help chat are. I spoke with Emily and she was so helpful and answered all my questions and even did the work for me! I would highly recommend asking them for your help.

A.A.Y

Jan 02, 2026 on Shopify

Thanks again Kim..Especially for being Super patient in helping me set up!

Braneit Beauty

Dec 17, 2025 on Shopify

If I could, I would give Emily 10 stars. She got out of her way to help us. Literally a week worth of work was done in an hour. We can not appreciate them enough. This is not the first time Emily helps us with impossible tasks. We are so grateful to have her in LA Review team.

HighlyHome

Dec 14, 2025 on Shopify

Thanks

theVUNO™

Dec 10, 2025 on Shopify

Very good app for importing! They also give discounts if you have 2 stores. Recommended!

Amazia online Shopping

Dec 10, 2025 on Shopify

Great Customer Service, Prompt response and quick Solution provided, Thanks Team

Purple Papers

Dec 07, 2025 on Shopify

This app has been our best find for review management and advanced features. Their support team is extremely helpful—every technical issue we had was resolved quickly. We highly recommend this app to other small businesses!

PawfectPawz

Dec 06, 2025 on Shopify

Support is great, Doris was very helpful

MARRJEZI

Dec 02, 2025 on Shopify

Great app and great customer service through the chat. highly recommended !!!

Vuopax audio

Nov 30, 2025 on Shopify

It is very convenient to use. The operation path is clear and straightforward. If you really encounter any problems you don't understand, the service team responds promptly and professionally, and can solve many problems.

HealtheNest

Nov 28, 2025 on Shopify

The LAI Product Reviews Customer Support Team are amazing! They went above and beyond to help me copy reviews for my products without needing to upgrade my plan. Their response rate is fast and efficient. I was hesitant about upgrading, Doris from the Support Team was exceptional and understood my situation. She displayed genuine care to address my concerns, and I really appreciate her professionalism and effort to provide a solution. I highly recommend anyone building a shopify store to use the LAI Product Reviews App!

Ellivory

Nov 26, 2025 on Shopify

Braneit

Nov 14, 2025 on Shopify

What an app, what a team and what a support. Parker is an absolute legend. He steps in every time we need support, no matter how complex is the request. This guy knows his stuff.

PamperPet

Nov 11, 2025 on Shopify

I was struggling with copying reviews but Emily from LAI Review gave exceptional customer service to help me with this issue allowing me to get back to my business operations faster with peace of mind.

Selia Beauty

Nov 10, 2025 on Shopify

Thanks Doris for the help

aromanda

Nov 10, 2025 on Shopify

This Emily women was super helpful. i love you Emily