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Customer reviews: Koongo: Sell on Marketplaces

Develop by Shopify

Reviews (104)

Overall rating
4.5

What Merchants Think

Overall, merchants have a positive perception of "Koongo: Sell on Marketplaces," appreciating its ability to seamlessly connect their stores to various marketplaces. The app is lauded for its efficiency and significant time-saving benefits, although some users mention challenges during initial setup and understanding certain functionalities.

Key Strengths

  • Excellent customer service and quick response times
  • Highly effective for connecting with marketplaces like Amazon and Shopify
  • Facilitates significant time savings in store management
  • Easy setup once familiar with the system

Common Concerns

  • Confusing terminology and user interface for new users
  • Documentation lacks crucial information for setup
  • Delays in customer support for some users

Final Thoughts

"Koongo: Sell on Marketplaces" is generally well-received by its users for improving market connectivity and management efficiency. While praised especially for its customer service, merchants have recommended improvements in its UI and documentation for an easier onboarding process.

Artist Deluxe

Sep 18, 2025  on Shopify

I send an email for work with you... i wait toujours aussi complexe , on ne comprends rien aucun chat et agent dispo rien le vide

Artist Deluxe

Sep 04, 2025  on Shopify

toujours aussi complexe , on ne comprends rien aucun chat et agent dispo rien le vide

Stevvex

Apr 03, 2025  on Shopify

Doenst work at all ! For each sale channel you need years to speak with customer support and they answer once daily and you must fix with them each channel which doesnt work at all ! I was use for years and I wrote over 1500+ emails with their customer and when we solve problem, new problem appear. This app change variants ad make them separated and system publish each variant separetly ! I used it for Wish and Amazon and this was horrible experience ! Also when Wish charged penalties, this app made me errors which costed me over 240$ in penalties ! Avoid this app at all ! I asked for refund and they didnt gave me it ! They present that Koongo has integration with marketplaces, but when you try it this doesnt work !

NaturalSleep.shop

Feb 16, 2025  on Shopify

I uninstalled the app before the end of the trial as I couldn't use it for anything, and I was still charged for the subscription. And what is worst there is no way to stop the subscription. I hope I will get the money back and that someone will help to cancel this subscription

Agatha Lilly Jewels

Aug 17, 2024  on Shopify

still waiting for the support! someone need to read carefully and asnwer or no clients for you!

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