Reviews: Koongo: Sell on Marketplaces

Customer reviews: Koongo: Sell on Marketplaces

Reviews (147)

Overall rating

4.4

5

12
4
3

1
2
1

2

What Merchants Think

Overall, merchants have a positive perception of "Koongo: Sell on Marketplaces," appreciating its ability to seamlessly connect their stores to various marketplaces. The app is lauded for its efficiency and significant time-saving benefits, although some users mention challenges during initial setup and understanding certain functionalities.

Key Strengths

Excellent customer service and quick response times
Highly effective for connecting with marketplaces like Amazon and Shopify
Facilitates significant time savings in store management
Easy setup once familiar with the system

Common Concerns

Confusing terminology and user interface for new users
Documentation lacks crucial information for setup
Delays in customer support for some users

Final Thoughts

"Koongo: Sell on Marketplaces" is generally well-received by its users for improving market connectivity and management efficiency. While praised especially for its customer service, merchants have recommended improvements in its UI and documentation for an easier onboarding process.

NaturalSleep.shop

Feb 16, 2025 on Shopify

I uninstalled the app before the end of the trial as I couldn't use it for anything, and I was still charged for the subscription. And what is worst there is no way to stop the subscription. I hope I will get the money back and that someone will help to cancel this subscription

Bamboebaas

Jan 29, 2025 on Shopify

The terminology and UI from this app could be improved a lot. On a weekly basis i have to contact them in order to understand certain functionalities like 'Order Sync'. Also their documentation is missing important information what makes it a lot harder to setup your store with Koongo. Overall not that happy and considering other apps instead of Koongo.

editions-des-regionalismes

Dec 18, 2024 on Shopify

L'application marche parfaitement avec Amazon. On avait juste un problème de reconnaissance des variantes de nos articles sur la marketplace d'Amazon : toutes s'affichaient en "neuf" au lieu de s'afficher en "neuf" ou "d'occasion". Le service d'assistance a réussi à reprogrammer ce qui devait l'être et enfin ! une application intermédiaire entre notre boutique Shopify et la marketplace d'Amazon fait le "job" à 100% sans que l'on ait à intervenir. Ça fait plaisir et ça fait gagner (beaucoup) de temps !

Il mio negozio

Oct 07, 2024 on Shopify

The best app to connect to marketplaces. Extraordinary assistance, they always respond quickly and help in every situation. Fantastic, thanks!

Georgespaul

Jul 11, 2024 on Shopify

Le service client est PARFAIT ! Merci pour votre aide et votre réactivité. Véritable gain de temps pour arriver aux paramètrages souhaités. Je recommande ++

Mason's

Jul 10, 2024 on Shopify

We have been using Koongo for a couple of years now, and I'm very satisfied, particularly thanks to their incredible, quick, and professional service. Highly recommended!

Bikespecht

Jul 07, 2024 on Shopify

Koongo is the perfect tool to generate feeds for different channels. The setup is easy an the Support is just great!

Boetiek Aniek

Mar 20, 2024 on Shopify

Very satisfied with Koongo. Works flawlessly with Shopify, very good and fast customer service. I would definitely recommend Koongo!

Plai-Rug

Jan 26, 2024 on Shopify

Even though I was eventually not even able to set up my Bol.com store yet. Josep went above and beyond to help me set things up. They even offered me a new free trials once the actual shop is activated. Great service!

Arkive

Jan 09, 2024 on Shopify

I am very happy with Koongo and especially their technical service team. One person in particular, Carlos. He listens to our business problems and helps us tackle current issues.

Laboratoire Optim

Dec 13, 2023 on Shopify

Great customer service. Helpful to set up the app or to fix issues. The app works very well for Amazon Fulfilment by Merchant.