Knova places an AI assistant exactly where your customers hesitate, on your collection pages, product pages or home. It answers using your store's own data: products, metafields, reviews, pages, blogs, and taxonomy. When a customer asks a sizing, availability, returns, or care question, Knova responds inline without sending them to a help page. If the customer is logged in, it can reference their order history and past purchases. Knova also recommends products, promoting upsells and cross sells.

• In-context answers on any store page — no redirects, no help pages needed.
• Personalized responses using customer account data and order history.
• Product recommendations with real-time stock and variant validation.
• Indexes your catalog, metafields, reviews, pages, Knowledge base, and policies.
• Analytics show recurring doubts and content gaps, ready to act on.