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Customer reviews: Kin Custom Fashion Dropshipper

Develop by Kin Custom

Reviews (85)

Overall rating
3.8

What Merchants Think

Merchants generally appreciate "Kin Custom Fashion Dropshipper" for its range of high-quality products and effective customer service. Many find it useful for enhancing their brands with custom fashion items, although technical limitations and user interface issues are notable concerns. While the app's potential is recognized, improvements in user experience and additional features are desired to match competitors.

Key Strengths

  • High-quality products and material quality
  • Responsive and helpful customer service
  • Good variety of products with branded packaging options
  • Integration with Shopify and auto-upload features
  • Effective design process that enhances brand appeal

Common Concerns

  • Clunky and challenging user interface
  • Long fulfillment and shipping times from China
  • Limited integration with online marketplaces and sales channels
  • Issues with the API and order processing
  • Some reported issues with product quality control, such as broken zippers
  • Limited payout options and size charts not adjusted for US customers

Final Thoughts

"Kin Custom Fashion Dropshipper" is well-regarded for its product quality and customer service, making it a viable option for merchants seeking print-on-demand solutions. Nonetheless, the platform could benefit from improvements in user experience, fulfillment speed, and technical features to better compete with established names like Printful and Printify. Despite these challenges, its current offerings remain attractive enough for continued use and growth.

My Store

Oct 14, 2024  on Shopify

As a student, I've been exploring part-time income opportunities. My love for fashion led me to discover drop shipping, which appealed to me because it requires minimal upfront investment and eliminates the hassle of managing inventory or shipping. I came across Kin Custom's white label products and was impressed by the variety they offer. After receiving my first order, I was happy with the quality of the products, and the shipping time was pretty good too.

Push For Progress

May 30, 2024  on Shopify

I've used KC as my sole vendor for years based on quality and shipping expertise. They are always quick to resolve any issues I've encountered and are willing to keep their systems updated to ensure a smooth integration between their app and the shopify system. I like their product selection and hope to see them expand their children's offerings.

Luvo

Mar 17, 2024  on Shopify

Kin customs has some great products but their UI is clunky and they have some odd requirements after completing a design which further deteriorates the user experience. If Kin Customs completely revamped the user experience, they would be in my top 5 POD providers. I can't recommend this app, simply because of the user experience when there are platforms like Printify and Printful with vastly better user experiences. From a product perspective, I think Kin Customs is great. The app is preventing me using their platform though.

Mark Lindsay Collection

Feb 22, 2024  on Shopify

We've used KC for almost a year. It took a little time in the beginning to learn the design process, but there is no doubt it is worth the time. The quality of the products and the colors that are reproduced are fantastic. It has raised the level of our brand working with KC. The bags, the hoodies, the cropped hoodies (really amazing), the footwear are all loved by our customers. We would also add that the customer service has always been responsive, and the ship times are very reliable. KC also keeps adding new products, which is a good sign that we can continue to grow with them. Easy 5-stars.

blessedfootforward

Feb 13, 2024  on Shopify

Products are great quality and customer service is excellent. I love the branded packaging options and 3 shipping methods available to my customers.

Footelli

Sep 13, 2023  on Shopify

I definitely recommend this app to people because the material quality is unmatched to me. If something isn't right, they will correct it every time. I had on a few occasions of misprints but they immediately reviewed the issue and corrected it. These guys will continue to get my business at this rate!

BeExtra! Apparel & More

Jun 12, 2023  on Shopify

Customer service sucks. Been trying to reach out for 2 days and never heard back still. The reason why I am reaching out is that the order was submitted and has status "being fulfilled" in Shopify but there is no order reflected in KinCustom app. I simply need to know if they received the order and it's in production or I have to submit it manually. Now I wasted 2 days trying to simply get an answer. More disadvantages: KinCustom does payouts only if the orders exceed $100 and u get paid once a month. Meaning, that if sold one or two items with them my money is stuck in a limbo? We don't use this app much , just for certain garments cause they are expensive and fulfillment takes forever. So now we cant get paid either? Quality is not the finest. One of the customers returned backpack cause the zipper broke. I have never seen zipper breaking like that, it has a whole in fabric between the stich and zipper teeth. I am writing this review because I hope someone will finally get back to me!!!!

Rashaad Black

May 24, 2023  on Shopify

App works fine. Easily able to load items. Selection of items is slowly growing and that is good. They provide high quality items that hood up very well.

Spooky folks fashion

Apr 20, 2022  on Shopify

Right now I’m rating this pod company a 1 star, because they currently lack important features that are needed for seller success. One of those features are integrations with online market places, and sale channels. And another feature is an advanced editor that includes a repeat pattern feature and background color changer. If you are a seller/designer who is serious about success then you know that these features are must haves. And without these features you’re setting yourself up for failure. If these features are added soon then i will change my rating to a 5. But until then i will not advise any sellers who is serious about their business to join this pod company until they add these important features. With that being said, a good thing that i like about them though is that they currently have a lot of products which i like, but unfortunately there’s no way that i can design the products the way that i need to because of the limited editor. Also since they’re based in china, they’re using the china size chart, instead of the United States version. So we will have to go through the trouble of telling our customers to move up 1 size to get their correct size. That’s too much trouble, and we shouldn’t have to do that. Instead what they need to do is add an option for sellers to use a United States version of the size chart in their mockups since most of their sellers are in the United States. That would help us sellers out a lot.

Leimana Hawaiian Artisan Jewelry & Gifts

Oct 21, 2019  on Shopify

This app is easy to use, even easier with a computer. The interface for cell phones is frustrating but they do tell you that the app is better on a computer. However, with everyone using their phones these days for everything, a better cell phone interface would be great! The convenience of the app in terms of being able to see mockups of all kinds of products with your design on them, then deciding which one to design is great. Also, the option provided to do your descriptions and name your design once, and when it is uploaded to shopify it is auto added to each is cool too. However, I have yet to discover how to change the names of my designs once they are done, and there should be a bulk edit ability in the app to make changes to pricing, descriptions or sku’s, etc. Interface between Shopify and this app is not as easy as Printful, but even with Printful, you still have to finish entering some info on each product, as is true for this app. I would love to not have to do that. And, when an order is received, I have to manually send it to KC Custom, pay for it myself and manually add the tracking number to Shopify. Which is not updated by them, so I have to manually archive it once it’s delivered. I love the variety of products offered and thus far I have not received any customer complaints about quality. I ordered a bag/purse for a sample and it felt “sticky” and looked not true to what I was expecting in terms of color, but not sure if it was because of my design, or my phone colors, the printing process or if it was bagged before it was completely dry. I ordered the slip on flyknit shoe as a sample and they were beautiful. The branded packaging of both the bag and the shoes were really nice as well! My biggest complaint I guess is with fulfillment times and shipping times. In general, allow two weeks from order to delivery. I wish it was quicker, but since it comes from China, I understand. So my review is mixed cause I have mixed feelings about this app. For now, as long as they offer unique products as they do, and have great customer service, which they do have, and the design process is stellar, I will continue to use them and put up with the downsides to this app, but they would be so much better with a few app changes and faster shipping. Ps: it would be great to see some Polynesian/Asian models, larger (Above 2-3X) sizes, all over print onesies, more children clothing and accessories, more dog products, mens button down, short sleeve and long sleeve shirts, and women’s long casual dresses. Also it would be great to have a choice of background colors for products, and a selection for mirror printing on items. Also, when you have to add another design, it would be great for the program to default back to the page with all tour designs, rather than downloading the design again. In spite of all if this, I love KC Custom and find myself designing like crazy! Mahalo!

CultureCore

Apr 25, 2019  on Shopify

I just started using the app and I like it. I had to manually send the first order I received, will the API automatically check for sales and upload them to Kin Customs and how often?

Print Mode Boutique

Apr 09, 2019  on Shopify

I love the app. Very easy to use. Great variety of products with design gallery. I highly recommend it.

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