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Customer reviews: Joy Subscription App

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (267)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

Ferme La Brumeuse

May 12, 2025  on Shopify

Simple et efficace. Service à la clientèle très disponible et efficace aussi!

Optimized FR

May 10, 2025  on Shopify

Had a problem setting up some bundles. Contacted support via chat on the weekend. Immediate help from Jasmine. Worked out the problem quickly and answered a few other questions I had along the way. Great customer service!

Lunar Fragrances

May 09, 2025  on Shopify

Really great Customer service, swift replies to support with set-up and got everyhting done and launched quickly. Alyssa was really helpful.

Faboptical

May 08, 2025  on Shopify

excellent and always timely assistance thank you Hana for your fantastic support

Otto

May 07, 2025  on Shopify

Great customer support. Easy to use

SLIAN'ART

May 07, 2025  on Shopify

Le SAV est vraiment très réactif, j'ai eu à faire à Abby, elle m'a accompagnée durant presqu'une demie journée pour m'aider à paramétrer toute l'appli. L'équipe technique aussi a été fabuleuse! Au top!

Dental Access

May 05, 2025  on Shopify

Atendimento sem igual, ou seja, a equipe supera expectativas e é nota 10 em atendimento. Tenho vários APPs , mas o atendimento melhor ou igual a equipe AVADA/JOY ainda não vi até o momento. São muito prestativos e eficientes em especial a Sra.Jade e a Sra.Hana. Excelente. Vocês estão de parabéns!

Maltesitos

May 03, 2025  on Shopify

Its easy to work, and the best is the attention, specially Jasmine, superfast and very kind

Sunkissed Collections

Apr 30, 2025  on Shopify

Simple d'utilisation, et grande aide via le chatbot (merci Audrey !)

TheCaveComics

Apr 29, 2025  on Shopify

its great! the 24/7 customer service feature is amazing. April was super helpful!

VaporDNA

Apr 28, 2025  on Shopify

the customer service is excellent! Everyone on the team is working hard on clock to solve any issue you have. And the app works just fine, it got everything you need for a subscription app

77PAWS

Apr 28, 2025  on Shopify

Hana has been wonderful on help us setup this very helpful plugin

Oxygenoactivo

Apr 26, 2025  on Shopify

El mejor soporte que he recibido en mi vida, la experiencia ha sido muy gratificante y la app muy fácil de configurar. Agradecimiento especial para Jasmine y Andrew

crazycrittertoys

Apr 26, 2025  on Shopify

I like the app, it's free, which is great, and was able to be migrated from my past subscription app. There is good live support, but I wish there was more ways to edit the design without needing to contact support. But once its done you don't need to contact them again!

SHOPOUTLET24. Der Protein und Supplement Dealer

Apr 18, 2025  on Shopify

Sehr einfache Bedienung der App und schnelle Antwort und Hilfe beim Support

Endless Guidance

Apr 16, 2025  on Shopify

Jasmine and Doris helped me customise my widget and other features on the app. Very helpful!

Ludisphere

Apr 16, 2025  on Shopify

Complete application (currently being tested). Very responsive support, fast translation into French of access to the user portal and the content of widgets and emails.

Heatle / Brandbrandnew GmbH

Apr 15, 2025  on Shopify

Simple widget with wonderful support from Hana. It does what it should. If you need help, support is available immediately. We will see if customers will use it or not.

JYNX

Apr 15, 2025  on Shopify

Super easy to integrate and setup. I made requests to customise the subscription widget further and the support was always fast at replying AND made the adjustments within the hour (I had Elle as my customer support).

The Well Holistic Collective

Apr 15, 2025  on Shopify

So far I'm enjoying this app. Hana was super helpful with customizing the subscription buttons to my store. I've read several other amazing reviews from other business owners and I have no doubt that my customers will enjoy this new feature!

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