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Customer reviews: Joy Subscription & Bundle App

Reviews (156)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

CY Jewelry

Nov 18, 2024  on Shopify

Hana helped me quick and easy. I asked to remove the sub and save and she did! I can't wait to start using this app!

MontesTAP

Nov 18, 2024  on Shopify

I recently started using the Joy Subscription App, and it has exceeded all my expectations. Setting up my first subscription literally took just a few minutes—super fast and straightforward! The app offers everything I needed: discounted subscription options, automatic billing, and a user-friendly portal where my customers can easily manage their subscriptions (skip, pause, or cancel). The widget looks clean and professional, fitting perfectly with my store’s design. What really stands out is the personalized 24/7 support. Hana from their team was incredibly kind and even helped translate parts of the app for me—such a nice touch! If you're looking for an affordable and efficient subscription solution, I highly recommend Joy. It’s perfect for anyone wanting to add recurring revenue without the hassle!

Izaria Home

Nov 17, 2024  on Shopify

I'm relatively new, but so far, excellent. I had a request, and Audrey helped me quickly and professionally.

APEROH

Nov 17, 2024  on Shopify

Great looking App and perfect for a starter subscription service, simple and straight forward to use. Had some custom help for a minor issue with my theme and Tracy and Toby fixed it on the fly for me, great and responsive customer service. Thank you!

Kidskin

Nov 17, 2024  on Shopify

Awesome app. and great customer service! Hana was so easy to work with She installed everything super fast. The app works great. Easy. Highly recommend!

Brew Methods

Nov 17, 2024  on Shopify

It's been only a week since installing this App, and it's been such a great experience! Setting up is super simple and their customer service team (particularly Damian) has gone above and beyond to provide help. An easy 5/5 stars from me!

Markus Eisenbeiser Verantwortungsvolles Hundetraining Online

Nov 16, 2024  on Shopify

Toller Support sehr freundlich und Hilfsbereit. Sonny hat mir sehr gut geholfen und hat die Texte für mich angepasst. Sehr zu empfehlen

Dominik Compera Trading Community

Nov 14, 2024  on Shopify

Great support! Very fast help and nice communication. Definitely recommended. The functions of the app are great and exactly what I was looking for.

Grünes Glück

Nov 14, 2024  on Shopify

Entwandfrei, schnelle Installation und toller Support, Hana hat mehr sehr gut geholfen.

Dumiere

Nov 13, 2024  on Shopify

Fantastic app and an amazing team! The app was extensively customized to meet our specific needs, and we truly appreciate the effort and dedication put into it. Thank you so much for your excellent service!

BeOptimal

Nov 12, 2024  on Shopify

Great and easy to use the App. I had only a few questions in advance and Jasmine helped me quickly, in an extremely friendly and competent manner.

Futura Cerealista

Nov 11, 2024  on Shopify

They are very attentive and you can ask them all you need that they try to fix it for you. I really recomend!

Bubbles Studs & Mud

Nov 10, 2024  on Shopify

I just started using this app and it seems like it will do exactly what I need. Setup was quick, customer service was great. But if I could make two suggestions: First it would be great to have a feature where you could make the subscriptions in draft mode so you can prep things in advance and release all at once. Second, to be able to do more than one product at a time would also make things a lot faster. However this is where customer service is great, they can take the one I did and copy it to all my other products. I just would like the option of getting it done on my own. Very helpful, looking forward to putting this app to use in my business. Thank You!

ClearCare

Nov 10, 2024  on Shopify

Die App funktioniert super schnell. Bei anfänglichen Schwierigkeiten mit der Einrichtung wurde mir vom Support (Abby) schnell geholfen und es konnte alles problemlos konfiguriert werden. Auch beim Anpassen der Absender-Email konnte mir schnell geholfen werden!

Lucy in the sky with Barry's

Nov 06, 2024  on Shopify

Audrey was absolutely amazing and patient with me today, the service didn't have one function I was looking for but the rest of it was so smooth and Audrey was so good I decided to stick with it! :)

OzMedicine

Nov 03, 2024  on Shopify

Excellent work

LUNATIC

Nov 02, 2024  on Shopify

Die Einrichtung der App ist wirklich einfach & intuitiv. Bei der Übersetzung des Widgets und der Konfiguration hat mir Abby geholfen & der Support war wirklich großartig. Über die App in Aktion mit aktiven Abbonements kann ich noch nichts sagen.

Bean Brothers

Oct 31, 2024  on Shopify

Thanks Jasmine for the helpful assistant

WANAE

Oct 29, 2024  on Shopify

Set up was easy. Customer service is quick to respond and Audrey has been the best!

SABRENO

Oct 29, 2024  on Shopify

Extremely Good Customer support! Relatively easy to use and totally free. Highly Recommend.

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