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Customer reviews: Joy Subscription & Bundle App

Reviews (156)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

Boosthé

Dec 01, 2024  on Shopify

Awesome support ! Great application !

The Kali Luxe Shop

Dec 01, 2024  on Shopify

Soincoreen

Dec 01, 2024  on Shopify

MERCI HANA! Super sympa de mavoir aider a traduire le widget en ligne

Malori.A Designs

Dec 01, 2024  on Shopify

I am very please with the help I received to help me set up this app on my exciting account. I would recommend this app in the future. Alyssa and Jade were phenomenal to work with.

Chavos Gamer Latam

Dec 01, 2024  on Shopify

excelente ayuda Hana

Shells Sourdough

Nov 30, 2024  on Shopify

Fantastic immediate support! Thanks so much to Charles!

Dr. Tyna's Supplement Store

Nov 28, 2024  on Shopify

Excellent customer service. Immediate response and able to fix things on the back end so I didn't have to code anything. Much better than the other app I was using in the past.

Haigh's Honey Farm

Nov 28, 2024  on Shopify

I highly recommend this app! The customer support has been amazing and I could not have accomplished what I needed without them. Their help is much appreciated.

Secure Measures

Nov 28, 2024  on Shopify

I recently had the pleasure of working with Alyssa while setting up the Joy app for my Shopify store, and I couldn’t be happier with the experience! Alyssa was incredibly patient, knowledgeable, and responsive throughout the process. She guided me step-by-step, addressing all my questions with clear and helpful explanations. Her positive attitude and dedication to ensuring my app was installed and functioning perfectly truly stood out. Exceptional customer service like this makes all the difference—thank you, Alyssa, for going above and beyond! Highly recommend!

gurulifestyletribe

Nov 25, 2024  on Shopify

Amazing support! Hana was super helpful and fixed the issue fast. <3

RELICODES

Nov 24, 2024  on Shopify

This is hands down the best subscription app on Shopify! It’s incredibly easy to use and offers all the features you could ever need to manage subscriptions seamlessly. The customer support is absolutely amazing, they are available 24/7 and always go above and beyond to help with anything you can think of. Highly recommend!

Wide Eyed Wines

Nov 22, 2024  on Shopify

Abby was great! Really helpful and quick.

Coro Coffee

Nov 21, 2024  on Shopify

Really useful, Hana was very supportive and helpful through the chat to translate the app

EarthEnvi

Nov 21, 2024  on Shopify

I love this App. Jade with the customer service team is top notch. They customized my widget to look exactly like I wanted. Now thats what I call service.

Lolly & Pop by Toothpillow

Nov 20, 2024  on Shopify

I just downloaded this app to my store to set up a recurring subscription product and it's good! It's free, built for Shopify, and user-friendly/intuitive. The customer service is great and Sonny was super helpful and polite. There is some room for improvement: adding conditional logic for cancellation and pause rules would be nice. I would also love it if we could edit the verbiage ourselves and write custom policies without having to reach out to support. That being said, the support team is super helpful and responsive, so it's okay how it is for now.

Nanocare

Nov 20, 2024  on Shopify

Hana was absolutely amazing in helping me with my problem. She was incredibly friendly, patient, and focused, always making me feel supported. Her responses were quick, clear, and efficient, solving everything in no time. Hana truly goes above and beyond—she fully deserves 5 out of 5 stars. Highly recommended!

Doctor D. Schwab Skin Care

Nov 19, 2024  on Shopify

These guys are fantastic!!!! We had a custom theme that did not support any subscription app but Joy figured out how to customize their app to run on our theme and helped us set up all of our products with a subscription option in our store. Abby from their support team was incredibly helpful, professional and proactive in getting us all set up and Andrew from the technical team made it all happen. After having dealt with many different apps on Shopify and lots of frustrations and nowhere to turn when things don't work, Joy Subscription is truly a joy to work with. Can't recommend enough!!!

My Store

Nov 19, 2024  on Shopify

Hana was very helpful during our conversation - very quick responses, immediate reaction. I rate her 5 out of 5.

One Another

Nov 18, 2024  on Shopify

Easy to use. We received great support from Hana!

Kippenpakket.nl

Nov 18, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ | Amazing App with Unmatched Support from Audrey! The Joy Subscriptions app by AVADA is truly a fantastic tool, but what takes it to the next level is the incredible support provided by Audrey. From the very start, Audrey has been an absolute superstar! She guided us through the setup process with such patience and expertise, making everything feel so seamless. Audrey's dedication to helping us optimize our subscription model was unmatched. She didn’t just answer questions; she anticipated our needs and offered proactive solutions that made a huge difference. Her deep knowledge of the app and her willingness to go above and beyond to ensure everything worked perfectly really impressed us. I cannot recommend Joy Subscriptions enough, and a big part of that is because of Audrey’s outstanding support. If you’re looking for a reliable app backed by someone as knowledgeable and helpful as Audrey, you’ve found the perfect solution! Thank you, Audrey, for making our experience so smooth and successful! ✨

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