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Customer reviews: Joy Subscription & Bundle App

Reviews (156)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

OM Botanical

Dec 18, 2024  on Shopify

Just installed the app. So far so good. Hana was very helpful in onboarding and setting up subscription app on my site.

Swan City Yarns

Dec 18, 2024  on Shopify

I've only just downloaded the app, but the customer support thus far has been great and it seems to fit my needs. Jade was my customer support person and was responsive and helpful with every question I had.

The Wildflower

Dec 17, 2024  on Shopify

Just installed this app today - so far, so good. The customer service rep was very helpful and efficient and even changed the wording on the subscribe option to better suit my website. And the best part? It's free :)

Soloway Coffee

Dec 17, 2024  on Shopify

I had a fantastic experience using the Joy Subscription App! The app is intuitive and effective for managing subscriptions, and it perfectly fits the needs of my store. A special thanks to Damian for his outstanding support—he was professional, quick to respond, and ensured that the bulk subscription setup was handled seamlessly. Damian also patiently answered all my questions and provided clear guidance every step of the way. I highly recommend this app, not only for its features but also for the exceptional customer service.

Zoopiz

Dec 16, 2024  on Shopify

J'ai pu échanger avec "Audrey", L'échange était fluide et agréable nos avons pu rapidement régler toutes les divergences !!

Box by Bee

Dec 16, 2024  on Shopify

Amazing app with super fast customer Support. Hana did a fantastic job to resolve our issue. Great service.

Leaf & Berry

Dec 14, 2024  on Shopify

Amazing support, works well. Damian and William are a great help.

WeboostSocial

Dec 12, 2024  on Shopify

very helpful support, Hana helped me deactivate the one-time purchase in a short time.

Glow Logic

Dec 11, 2024  on Shopify

The app is clean, minimal, and functions well. While there’s room for additional features, I’m confident those are on the horizon. What really stands out is the team’s openness and responsiveness to feedback and customisation requests. Their customer service and work ethic are truly exceptional—they’ve been consistently helpful, approachable, and friendly throughout.

Mariee Atelier Floral

Dec 10, 2024  on Shopify

Actualmente una aplicación gratuita que me soluciona el tipo de servicio que necesito. Recien lo instale y tuve la ayuda de JAde para la instalación y traducción, por el momento muy satisfecha, espero que continue asi de facil!

New Hampshire Mushroom Company LLC

Dec 09, 2024  on Shopify

Very quick to respond and so helpful. They were able to bulk add all of my products and make sure everything was functioning as it should.

Essence Heaven by Wayner

Dec 07, 2024  on Shopify

Micro Conseil Pro

Dec 06, 2024  on Shopify

J'ai eu un souci avec l'application et Audrey et Andrew m'ont tout de suite apporté leur aide. Ils ont été réactifs et très efficaces ce qui a permis de résoudre immédiatement le problème.

Wholistic Herbals Uk

Dec 05, 2024  on Shopify

Yes I would, I got the help and support I needed

Hodu

Dec 04, 2024  on Shopify

Great app, has good features and does a fantastic job. Support is fast and helpful, thank you Sonny for helping me with getting set up!

Inner-Shift Fitness

Dec 03, 2024  on Shopify

Support was very good from staff, especially Hana she was very good in assisting me in any troubles I faced, thanks again!

A c T O R B e S T

Dec 03, 2024  on Shopify

Helpful Supports:) from Alyssa

A Fresh Day Co.

Dec 03, 2024  on Shopify

the customer service is responsive and prompt in resolving my issues. app has thus far been easy to use!

Maria Nicole Aesthetics

Dec 02, 2024  on Shopify

Great support team! Quickly customized the app to fit my needs. Highly recommended!

Brown's Natural Pet Store

Dec 02, 2024  on Shopify

Our store is on a vintage theme, so I wasn't able to install the widget myself. The support team were fantastic, they had it installed and set up quickly and efficiently. Great service, thank you!

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