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Customer reviews: Joy Subscription App

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (187)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

ieriasnama

May 23, 2025  on Shopify

A wonderful app and experience setting it up! Everyone was so very helpful! Very happy with it!

Nutrida™

May 23, 2025  on Shopify

Excellent customer service, Abby helped me customise the layout of the subscription app, an easy process. that delivered exactly what I needed and very quickly. Thanks Abby.

Bnaturellea

May 23, 2025  on Shopify

Je n'ai pas encore utilisé l'application pour les abonnements. J'en suis à la mise en route mais c'est la première fois que j'ai à faire à un service client autant aidant et impliqué. J'ai hâte de pouvoir utiliser l'application pour mes clients. Merci à Jade, Alyssa et Sonny !!

B&B Partners LLC

May 22, 2025  on Shopify

easy to use, great customer support

Rupert's Candy Ltd

May 20, 2025  on Shopify

Amazing customer service, Audrey was very helpful with the set up and answered all my questions! Thank you for your help!

ZOZO.BUZZ

May 20, 2025  on Shopify

I highly recommend this app! It's user-friendly, easy to navigate, and the customer service is outstanding. Special thanks to Hana for her prompt and helpful assistance—she addressed my concerns quickly and efficiently.

Refresh, Anytime Anywhere.

May 16, 2025  on Shopify

hana helped me to build this for our website. Must app for fmcg consumers

Mega Lash Academy

May 15, 2025  on Shopify

At first, I thought the customization options were limited, but after reaching out to the team, they went above and beyond to tailor the app exactly to my preferences. Abby was excellent and made the whole process super easy. Absolutely recommend!

career wise

May 14, 2025  on Shopify

Sonnyさん、迅速・丁寧に教えて頂きありがとうございまいた。

Habeebee

May 13, 2025  on Shopify

Hana, super helpful and super quick. If you need help ask Hana !

Raverya.nl

May 12, 2025  on Shopify

snel en goed support team

Ferme La Brumeuse

May 12, 2025  on Shopify

Simple et efficace. Service à la clientèle très disponible et efficace aussi!

Optimized FR

May 10, 2025  on Shopify

Had a problem setting up some bundles. Contacted support via chat on the weekend. Immediate help from Jasmine. Worked out the problem quickly and answered a few other questions I had along the way. Great customer service!

Lunar Fragrances

May 09, 2025  on Shopify

Really great Customer service, swift replies to support with set-up and got everyhting done and launched quickly. Alyssa was really helpful.

Faboptical

May 08, 2025  on Shopify

excellent and always timely assistance thank you Hana for your fantastic support

Otto

May 07, 2025  on Shopify

Great customer support. Easy to use

SLIAN'ART

May 07, 2025  on Shopify

Le SAV est vraiment très réactif, j'ai eu à faire à Abby, elle m'a accompagnée durant presqu'une demie journée pour m'aider à paramétrer toute l'appli. L'équipe technique aussi a été fabuleuse! Au top!

Dental Access

May 05, 2025  on Shopify

Atendimento sem igual, ou seja, a equipe supera expectativas e é nota 10 em atendimento. Tenho vários APPs , mas o atendimento melhor ou igual a equipe AVADA/JOY ainda não vi até o momento. São muito prestativos e eficientes em especial a Sra.Jade e a Sra.Hana. Excelente. Vocês estão de parabéns!

Maltesitos

May 03, 2025  on Shopify

Its easy to work, and the best is the attention, specially Jasmine, superfast and very kind

Sunkissed Collections

Apr 30, 2025  on Shopify

Simple d'utilisation, et grande aide via le chatbot (merci Audrey !)

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