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Customer reviews: Joy Subscription App

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (267)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

elise x elisia

Aug 30, 2025  on Shopify

Great app and great customer service

MuscleBites

Aug 29, 2025  on Shopify

Very useful, and the customer support team, Arthur, has been a great help! Very quick response.

WBM Mart

Aug 27, 2025  on Shopify

Excelent App, With nice features and support.Always helpful.

My Store

Aug 27, 2025  on Shopify

Awesome , App Compare to other. simple and clear to use.

Ecoboom

Aug 26, 2025  on Shopify

Aplicación resolutiva, justo lo que buscaba para mi comercio! La atención al cliente inmejorable, contestándome rápido y conciso, resolviéndome la duda! Muchas gracias

No Excuses Sports

Aug 25, 2025  on Shopify

always helpful!!!! 10 out of 10 recommend!

Global Wine Distributors

Aug 25, 2025  on Shopify

I love this app but they need improvement. Thanks to fiverr.com/inbox/praise_ecom for helping me out on both marketing and Subscriptions set up.

Monarcaulje

Aug 20, 2025  on Shopify

Is a great tool, always we have a problem the response and solution is fast and kind!!

United Network Marketplace

Aug 20, 2025  on Shopify

The Joy Subscription has gone above and beyond our expectations. The platform is super easy to use, and the customer service team has been quick, professional, and genuinely helpful every time we’ve needed support. A big shoutout to Avery for patiently guiding us through technical questions.

PropulsAsso

Aug 20, 2025  on Shopify

Super service et merci pour la prise en charge et l'accompagnement. La conseillère Audrey m'a bien aidé

Forget Me Not Gifting

Aug 19, 2025  on Shopify

This app does exactly as advertised and the team on live chat are the most helpful that I have come across. Special shout out to Jasmine and Andrew in Tech Support who helped me in the blink of an eye to solve my problem. Very very impressive! Thank you

HavFruene

Aug 19, 2025  on Shopify

Jeg snakket med Hana akkurat nå, og hun var til stoor hjelp, og når jeg ikke fikk til på slutten der, gjorde hun det bare for meg -evig takknemlig Kjerstin Øye

G-NiiB UK

Aug 18, 2025  on Shopify

Very responsive support service.

HappyFeedbag GmbH

Aug 18, 2025  on Shopify

We have just started using this App. Great Service! Mirra and Andrew (technical support) helped us a lot. Absolutely flexible, friendly and fast! Many thanks for that - to you both!

SportBrennstoff GmbH

Aug 15, 2025  on Shopify

Extrem schnelle Hilfe und Zusammenarbeit bei der Anpassung der App and die Bedürfnisse meines Shops. Felicity vom App Team war eine große Hilfe und extrem freundlich. Kann ich nur empfehlen.

Holistic Way

Aug 14, 2025  on Shopify

Ronlys Fit

Aug 12, 2025  on Shopify

This is an incredible app. Easy to set up, with excellent and fast support. Thank you, Hana, for assisting me.

JELLI FIT WELLNESS

Aug 11, 2025  on Shopify

Hana did exactly what I wanted changed within the widget! Very clear communication and friendly!! Great experience and great customer service!! AMAZING!!

BET DISTRICT

Aug 11, 2025  on Shopify

Audrey's Chia

Aug 11, 2025  on Shopify

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