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Customer reviews: Joy Subscription App

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (267)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

お口の専門店

Feb 03, 2025  on Shopify

The simple setup screen was easy to understand. The support response was fast and Hana was very attentive. Thank you very much:D

THE WING

Feb 01, 2025  on Shopify

Great app, and it's free. Customer service is awesome, only talked to Audrey so far and she is amazing

The Mouthwash Single™

Jan 30, 2025  on Shopify

Excelente atendimento da Hana. Muito obrigado!

ShopMADE

Jan 30, 2025  on Shopify

Hana was super quick to solve my issues, all done in less than a minute!

Avemont

Jan 29, 2025  on Shopify

Thanks you Sonny !

onoma kaffee

Jan 27, 2025  on Shopify

I´m just installing this app and got some super fast support from Audrey. Thank you

Remote Practice Managers

Jan 26, 2025  on Shopify

The question is: How do you group subscription products and place the link on the menu for easy access to customers? No one could offer a reliable simple answer. Yes, you could generate a "checkout link?" What good is that for? Checkout??? As a customer, I would like to be able to see the subscription products and select what I want - especially in a situation where the company has a wide variety of products. Now, the product itself is good. I like the feel. However for a company with a ton of products there needs to be a way to make just the subscription products easily accessible to customers and that includes linking it to the website menu. Otherwise, all that good work is just for naught. Sorry guys, I'm not happy to have wasted so much time setting this thing up only to realize that I couldn't group the subscription products and link them to my website menu. The app execution is good... also good for product subscription-only sites. As for a mix-use site with a lot of products, the customer-facing aspect of the app needs re-evaluation. If my assessment is misleading please let me know so I can update my review. After all, the product is free. Plus, I wouldn't want to undermine your efforts and the energy you invested to create the app. Reply to Liz's Response: Thanks for taking the time to answer my question in your "reply" to my review. Please notify me when the update is ready. You have a great product. I will reinstall, continue building my subscription list, while awaiting for the product update. For this, you deserve 5 stars. Thanks for your quick action.

Krysto

Jan 25, 2025  on Shopify

Joy Subscription is an incredible app that really simplifies the management of subscriptions on Shopify. With its intuitive features, I was able to customize subscriptions for my site with ease. A huge thank you to Hana for her invaluable help! She was incredibly responsive and patiently guided me through all the necessary changes. Her support really made a difference. I highly recommend this app and the team behind it!

Optimiise

Jan 23, 2025  on Shopify

Great service to customise our subscription section and its FREE. Thank you Jasmine and Wiliam!

hannel-shop

Jan 22, 2025  on Shopify

FLAMME Café

Jan 21, 2025  on Shopify

Top merci beaucoup pour les diverses aides, seule point négatifs c'est qu'on ne peut pas personnaliser nous même les widgets

The Toasty Smore

Jan 20, 2025  on Shopify

Super friendly courteous and did a fantastic job for me! Exactly what I needed and I'm so happy with the service! Alyssa is the BEST!

GIBRAN

Jan 20, 2025  on Shopify

Hana did an amazing job getting my product page customized exactly how I wanted. Incredible customer service and so far an outstanding app!

Looking Glass Photographic Outfitters

Jan 18, 2025  on Shopify

I am currently building a new Shopify website and as I choose and install apps, I see how important prompt and clearly communicated support is to keep the momentum going and the stress at bay. Jade and Toby were awesome at both of these things and I now have the Subscription widget in place very quickly, with a little bit of customization, thanks to Jade's GREAT service and communication, and Toby's quick and accurate customizations. Thanks to you both!!! Now, I just need to sell some subscriptions to our annual membership when we launch the new site!

EM Campers and Canines

Jan 17, 2025  on Shopify

Fantastic help from Hana, a great app!

Gypsy

Jan 16, 2025  on Shopify

Joy ha sido magnifica para la experiencia de mis clientes, fue muy complicado conseguir una app que tuviese todo lo que necesitaba y esta cumplió mis expectativas en su totalidad, adicionalmente agradezco a Jasmin que me ha brindado el apoyo que he requerido en todo momento

Alfie's Treatos

Jan 15, 2025  on Shopify

Amazing support, I use multiple Avada plugins and they always respond and fix/make changes quickly.

BYSIX

Jan 15, 2025  on Shopify

Application très facile à prendre en main. Nous remercions Ana pour son aide et son soutien. Nous avons été aidés pour modifier certaines choses dans l'app.

Sail & Thread

Jan 14, 2025  on Shopify

Wonderful app with fast reply. Easy to use!

Geurzussies

Jan 13, 2025  on Shopify

Thank you Hana for helping me with this app ! Great app.

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