Reviews: iTrack ‑ Order Tracking

Customer reviews: iTrack ‑ Order Tracking

Reviews (20)

Overall rating

4.7

5

11
4
3
2

1
1

What Merchants Think

The "iTrack ‑ Order Tracking" app has received positive feedback from merchants for its ease of use and effectiveness in improving the order tracking experience. Many merchants appreciate the app's ability to enhance customer satisfaction and are particularly impressed with the excellent customer service provided. However, there have been occasional technical issues reported by some users.

Key Strengths

Easy to install and set up.
Enhances the customer order tracking experience.
Outstanding customer service, especially by representatives like Julien.
Clean and professional user interface.
Supportive of merchant feedback and suggestions.

Common Concerns

Rare technical issues and bugs, including download loops with Shopify.
Lack of customization in some aspects for advanced users.

Final Thoughts

Overall, "iTrack ‑ Order Tracking" is well-received by merchants for its simplicity and customer service excellence. While it offers a generally reliable solution for order tracking, addressing reported technical issues could enhance its appeal further. It is an app with significant potential for future development and improvements, making it a solid choice for those looking to improve their store's tracking capabilities.

About me

Nov 07, 2024 on Shopify

Hyper facile à installer et à comprendre, bon hack de pirate pour les dropshippers et good price !! Le SAV est top

My Store

Nov 06, 2024 on Shopify

So far, everything is easy to setup, tracking is much easier and smoother browsing experience. Not buggy at all. I'm glad I switched to Itrack. The customer service is really great, very responsive!

Etagorra

Oct 19, 2024 on Shopify

The best tracking app, by far.

QBAY

Jul 31, 2024 on Shopify

Customer Support is Great Good App thanks

ICE SMILE

Jun 11, 2024 on Shopify

Super application pour personnaliser l'expérience de suivi colis ! Ça m'a permis d'augmenter ma satisfaction client et de maximiser ma LTV. Le support est super réactif Je recommande

LAQERNA

Jun 05, 2024 on Shopify

The app is very easy and simple for customers to track their order. The customer service is also more than great. They are very knowledgeable and just awesome. I really recommend this app.

Koala Stress Free

Jan 20, 2024 on Shopify

Simple and effective!

Hi Kalimba

Sep 28, 2023 on Shopify

The application is amazing.. Easy to use & quality customer service thanks to Julien!! I highly recommend this app..

Simply-Zen

Sep 24, 2023 on Shopify

Julien And Gret Customer Service Rep He Helped With Information I Needed And More, Very Patient Young Man. Best Wishes To Him,

CCL Customs

Jul 28, 2023 on Shopify

A great new app with lots of potential- a clean, professional UI. The customer service from Julien was efficient and very helpful. They're also keen to take on ideas and feedback. I look forward to watching this app develop.

Shop On In

Jul 14, 2023 on Shopify

Installed it, using it and glad I am because it is easy, clean and a very nice app to have. I like knowing that a customer can easily track their order right from my store if need be. Thank you!!