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Customer reviews: iPacky | Pick, Pack & Fulfill

Develop by iPacky

Reviews (119)

Overall rating
4.9

What Merchants Think

Merchants overall have a positive impression of "iPacky | Pick, Pack & Fulfill," primarily appreciating the software's ability to streamline order fulfillment and reduce errors. While some users faced initial setup challenges, the quick and effective customer support, particularly from David, has been pivotal in resolving issues and enhancing the user experience. Many merchants have noticed significant improvements in their inventory management and order accuracy since implementing the app, making it a valuable asset for businesses with varying complexities, from small stores to larger-scale operations. However, a few users expressed dissatisfaction regarding unexpected billing practices.

Key Strengths

  • Significant reduction in order fulfillment errors.
  • Intuitive and user-friendly design with robust functionality.
  • Exceptional and responsive customer support, particularly from David.
  • Ability to scale from simple to complex logistics needs.
  • Easy integration with other systems like Shopify and Sendcloud.
  • Comprehensive instructional resources for setup and use.
  • Ability to work with bin locations and go paperless.

Common Concerns

  • Setup can be initially complex or overwhelming for some users.
  • Unexpected billing after exceeding the free order limit.
  • Dashboard and admin interface initially confusing for new users.
  • Dissatisfaction with the support response in rare cases.

Final Thoughts

Overall, "iPacky | Pick, Pack & Fulfill" is highly recommended for businesses seeking to optimize their order fulfillment processes, reduce errors, and enhance operational efficiency. The app's advanced features and dedicated support team are praised, making it a reliable choice for a variety of business sizes and demands. Though initial setup may present challenges, the benefits it provides significantly outweigh the initial complexity hurdles for most merchants.

Privé Perfumes

Jul 12, 2024  on Shopify

iPacky is an incredibly powerful tool for picking and packing. It has helped us double our shipping capacity while maintaining an error-free process. Although the numerous options can be overwhelming at first, once you adjust and set your conditions, you'll have a very efficient system. We're utilizing the digital picking and order verification features, along with auto-generated shipping labels. This allows us to fulfill orders faster and more accurately than before. The use of tones and visual aids helps our staff quickly resolve any issues. iPacky's dedicated login system is particularly valuable. It allows our warehouse team to operate independently of our Shopify store, reducing the risk of unwanted changes to orders and tags. This keeps everything organized and helps streamline our process flow. iPacky is a reliable picking and packing solution. It keeps your operations smooth and efficient, whether you're working in-store or from a separate warehouse or both.

Goose Island

Jul 10, 2024  on Shopify

Great app , it makes our picking and packing so much easier and has speeded up our fulfilment. We’ve only been using it for 2 weeks and have found it easy to work with and we have now gone paperless with our orders which is an added bonus. The customer service is very responsive and helpful also.

Vape360

Jul 04, 2024  on Shopify

Thank you to the Ipacky Team and support. We have grown quickly and were experiencing a lot of packing errors. Sometimes 4-5 orders a week and the cost was getting out of hand to re-ship and correct the packing issues. After we installed Ipacky we have gone down to no errors as each order MUST be scanned before shipping. We highly recommend this app as its saved us time, cost and headache!

We Are Fair Trade Ltd

Jun 26, 2024  on Shopify

We have been using iPacky for 18 months now and it has been brilliant. This week we moved warehouse and had to set up another Shopify location. David at iPacky was so helpful (and very fast). The transition was very smooth. I would certainly recommend iPacky

HelloAmino

Apr 26, 2024  on Shopify

We are super happy with this app. I am sure it has WAY more functionality than what we need, but it has reduced our fulfillment errors to basically zero on a thousand orders.

uniball

Apr 24, 2024  on Shopify

Ipacky has been extremely impactful for our Direct-to-Consumer fulfillment process. As a company that sells many single-item products, we are now able to pick and fulfill multiple orders at a time with less errors and more efficiency. The integration was seamless, and the support team was always available to assist with questions. Highly recommend this app!

Aid Station

Apr 21, 2024  on Shopify

Good software, easy to set up and convenient to use. Good app supports as well, usually get back to us in one day. With ipacky, we can have our items scanned when dispatching and it help catch some picking errors. Reduced our customer services time.

ARMOR THE POOCH

Apr 11, 2024  on Shopify

We are having such an amazing experience using this app. Not only that this app supports our order fulfilment process and reducing errors significantly, but also, the support has been amazing! They have been responding promptly solving our questions and concerns which helped us taking the fulfillment process to a step further. We have tested a few other similar apps but found ipacky the easiest and flexible among all. So glad we found this tool! Would definitely recommend!

Enduro Sport Inc

Apr 02, 2024  on Shopify

I installed the app to evaluate it with the understanding that it was free below 50 orders. Don't leave it installed as if you go over 50 orders in a month, including POS orders, it will upgrade you to $19.99/mo without warning. The developer was unsympathetic and refused to refund even though we never used the app. I have not had this experience with other Shopify apps but I am now uninstalling any app I am not using.

Cantrip Candles

Mar 29, 2024  on Shopify

When we were adopting a fulfillment app, we had a few choices. I'm surprised this one doesn't have hundreds more strong reviews! iPacky stood out with it's easy-to-navigate interface with many features. The overall look is sleek, understated and distinct from other browser-based software I've used, in a good way. There's a ton of features and I was quickly able to identify the ones we needed. The various settings felt a little spread out at first, but the designer is good about scheduling a video demo with new customers. A few days ago I reached out to their support with a couple questions and got a response back in less than 24 hours. (With those questions addressed, we officially have no issues with the app and I have 0 reasons to not leave a 5-star review.) Definitely feels like this was designed by someone familiar with how Shopify works and crafted solutions that can apply to a variety of businesses. Obviously, it's nice to use a service with such dedicated support. I won't have to be worried about him not knowing about the latest patch or changes. It's been about 3 months and we're already checking all our direct orders via iPacky (and some larger wholesale orders too) and regularly sorting 100-300 orders a week into batches. Thanks iPacky!

Angelo

Jan 17, 2024  on Shopify

This app is a true game changer. Goodbye to order picking mistakes This is the only app you need for order picking. The Sendcloud integration makes shipping label process very smooth. Support is amazing, instant feedback.

Maskscara

Jan 02, 2024  on Shopify

The iPacky App works exactly as advertised. It has improved the speed of getting orders out to our customers and eliminated a lot of the issues we had for example double shipping orders, shipping incorrect items with the order. Each product is scanned before packing and the app has a great function to alert the warehouse team if the item is not on the order or if the order is unpaid or has already been picked. The support team is always quick to respond.

Descendant of Thieves

Dec 05, 2023  on Shopify

This is an amazing app. It makes picking and packing so much easier. Highly recommended. There are so many features, and it is very user-friendly. The support is fantastic. They always get back to you fast, and you can book a meeting anytime to chat with them. They are extremely helpful and will ensure you know how to use the app. I highly suggest this app.

Rimboccare

Nov 19, 2023  on Shopify

Hola, la aplicación es muy buena y util pero hoy hemos tenido un problema donde figura el mensaje: No hay datos para esta ubicación No hay cumplimientos abiertos en el pedido para esta ubicación. No veo la opción de comunicación con soporte técnico. Su ayuda por favor.

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