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Customer reviews: iPacky | Pick, Pack & Fulfill

Develop by iPacky

Reviews (115)

Overall rating
4.9

What Merchants Think

Merchants overall have a positive impression of "iPacky | Pick, Pack & Fulfill," primarily appreciating the software's ability to streamline order fulfillment and reduce errors. While some users faced initial setup challenges, the quick and effective customer support, particularly from David, has been pivotal in resolving issues and enhancing the user experience. Many merchants have noticed significant improvements in their inventory management and order accuracy since implementing the app, making it a valuable asset for businesses with varying complexities, from small stores to larger-scale operations. However, a few users expressed dissatisfaction regarding unexpected billing practices.

Key Strengths

  • Significant reduction in order fulfillment errors.
  • Intuitive and user-friendly design with robust functionality.
  • Exceptional and responsive customer support, particularly from David.
  • Ability to scale from simple to complex logistics needs.
  • Easy integration with other systems like Shopify and Sendcloud.
  • Comprehensive instructional resources for setup and use.
  • Ability to work with bin locations and go paperless.

Common Concerns

  • Setup can be initially complex or overwhelming for some users.
  • Unexpected billing after exceeding the free order limit.
  • Dashboard and admin interface initially confusing for new users.
  • Dissatisfaction with the support response in rare cases.

Final Thoughts

Overall, "iPacky | Pick, Pack & Fulfill" is highly recommended for businesses seeking to optimize their order fulfillment processes, reduce errors, and enhance operational efficiency. The app's advanced features and dedicated support team are praised, making it a reliable choice for a variety of business sizes and demands. Though initial setup may present challenges, the benefits it provides significantly outweigh the initial complexity hurdles for most merchants.

Johnny Jigs

Feb 03, 2025  on Shopify

We've been using iPacky since 2023, and it has been highly effective in helping us maintain organization within our inventory. While the dashboard and admin interface weren’t the most user-friendly at first, the customer service and instructional videos made everything clear and easy to navigate. There are many features we haven’t utilized yet at our small business level, so it’s great to know there’s room to grow with this app. For our setup, we use an Android-based device with a scanner and rely on iPacky for every order we pick. This has significantly reduced order errors and made it easier for new employees to locate our diverse range of products, thanks to product location feature. We’re very happy with iPacky and plan to continue using it!

Carcajou Tactical

Jan 15, 2025  on Shopify

Ipacky has been a game-changer for our business! We love how intuitive and efficient the app is. It has helped us eliminate errors while packing orders, ensuring accuracy and saving us valuable time.

Balloony.pet

Jan 14, 2025  on Shopify

When we thought about implementing it we would have never thought that it would help us so much. The functionality is awesome and its suitable for more simple logistics as well as professional complex tasks/packing procedures. Absolute gold. Btw, all the reviews here write that the support responds ultra fast and its True.

The Fat Butcher

Nov 05, 2024  on Shopify

I've been using Ipacky for months and its great- it solved many problems for us, incorrect picking, DPD labels printed when they shouldnt be, address issues and just general ops The support is amazing, but by email and on calls highly recommended

Dry Drinker

Nov 03, 2024  on Shopify

Working really well for us - took a little while to get set up and work through the teething issues but we are a complex store with 400+ SKUs and using bundles. David was with us throughout the implementation and has been very quick and responsive. And we have removed all packing errors! I recommend this app.

Game-On.no

Oct 31, 2024  on Shopify

Perfekt app og fantastisk support fra David! Appen fungerer helt som den skal og har vært utrolig stabil og enkel å bruke. Alt fra installasjon til daglig bruk har gått sømløst, og vi har aldri hatt problemer. Når det kommer til supporten, er David i en klasse for seg! Han svarer raskt, er alltid hjelpsom, og det føles som om han virkelig bryr seg om brukerne sine. Vi kunne ikke vært mer fornøyde – det er rett og slett magisk å få hjelp fra noen som er så dedikert og profesjonell!

Armastus

Oct 18, 2024  on Shopify

The owner/creator is very professional and responsive. Also open for new ideas to improve the software.

TOROLINE

Oct 01, 2024  on Shopify

Amazing app, David was super helpful is walking me through how to set it up. Super seamless once you get the settings adjusted (location, jumping back into shopify after the order is checked/fulfilled to print the label). Thank you again exactly what we've been looking for!

GRAZIOSA B2B

Aug 22, 2024  on Shopify

we have been using the app for over 8 months now and extremly happy with it - the support always replies very promptly (very helpful when setting up the app) and there are constantly updates that add new features and improve the app. We highly recommend this app!

Fit Food Perth

Aug 14, 2024  on Shopify

Great app! David made a couple small changes for us so that iPacky worked with our very specific workflow. Packing errors have now gone to near zero. Very happy

Fresh Meat Packs UK

Aug 12, 2024  on Shopify

Fantastic app that has drastically increased productivity, efficiency and accuracy within our business. The support offering is one of the best I have encountered for a shopify app. David is very helpful and will work with you to set the app up in the best way to suit your business.

A&A Asian Food Store

Aug 10, 2024  on Shopify

We’ve been using iPacky for over 2 years now. The product is user-friendly and has significantly boosted our efficiency! We recently set up a second location and needed help from customer support. They responded promptly and were very helpful. Highly recommend iPacky to everyone looking to streamline their operations!

Black Forest

Aug 07, 2024  on Shopify

The Ipacky app has truly revolutionized my packing routine. One feature I particularly love is the ability to confirm items before bagging them. This has been a game-changer for me! Before I started using Ipacky, I often found myself second-guessing whether I had packed everything I needed. With Ipacky, I can easily check off items as I pack them, ensuring nothing is left behind. The confirmation process is smooth and intuitive, allowing me to review and finalize my packing list with confidence.

Charterhouse Aquatics

Jul 23, 2024  on Shopify

We were delighted to find Ipacky, the product is comprehensive, installation easy and the support and aftercare second to none. Thanks to David and everyone involved. Excited to work together more in the future

Friars

Jul 17, 2024  on Shopify

Adding iPacky to our Shopify store has vastly improved the way we fulfil our orders. The picking and packing process is much more streamlined, and since we also now have scan and pack, order errors are a thing of the past. It was quick and simple to set up and the support is also very good, with quick responses to any questions we have had. A great app that we would recommend.

Privé Perfumes

Jul 12, 2024  on Shopify

iPacky is an incredibly powerful tool for picking and packing. It has helped us double our shipping capacity while maintaining an error-free process. Although the numerous options can be overwhelming at first, once you adjust and set your conditions, you'll have a very efficient system. We're utilizing the digital picking and order verification features, along with auto-generated shipping labels. This allows us to fulfill orders faster and more accurately than before. The use of tones and visual aids helps our staff quickly resolve any issues. iPacky's dedicated login system is particularly valuable. It allows our warehouse team to operate independently of our Shopify store, reducing the risk of unwanted changes to orders and tags. This keeps everything organized and helps streamline our process flow. iPacky is a reliable picking and packing solution. It keeps your operations smooth and efficient, whether you're working in-store or from a separate warehouse or both.

Goose Island

Jul 10, 2024  on Shopify

Great app , it makes our picking and packing so much easier and has speeded up our fulfilment. We’ve only been using it for 2 weeks and have found it easy to work with and we have now gone paperless with our orders which is an added bonus. The customer service is very responsive and helpful also.

Vape360

Jul 04, 2024  on Shopify

Thank you to the Ipacky Team and support. We have grown quickly and were experiencing a lot of packing errors. Sometimes 4-5 orders a week and the cost was getting out of hand to re-ship and correct the packing issues. After we installed Ipacky we have gone down to no errors as each order MUST be scanned before shipping. We highly recommend this app as its saved us time, cost and headache!

We Are Fair Trade Ltd

Jun 26, 2024  on Shopify

We have been using iPacky for 18 months now and it has been brilliant. This week we moved warehouse and had to set up another Shopify location. David at iPacky was so helpful (and very fast). The transition was very smooth. I would certainly recommend iPacky

HelloAmino

Apr 26, 2024  on Shopify

We are super happy with this app. I am sure it has WAY more functionality than what we need, but it has reduced our fulfillment errors to basically zero on a thousand orders.

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