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Customer reviews: Intuitive Shipping

Intuitive Shipping simplifies shipping rules and rates for Shopify merchants. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (453)

Overall rating
5

What Merchants Think

Merchants generally hold "Intuitive Shipping" in high regard, praising its capability to handle complex shipping scenarios and fill the gaps left by Shopify's native shipping features. The app is frequently noted for its flexibility and reliability, with many users emphasizing the exceptional customer service and quick responsiveness of the support team.

Key Strengths

  • Handles complex shipping scenarios effectively
  • Flexible and highly customizable features
  • Exceptional customer support with quick response times
  • Seamless integration with existing systems (e.g., Shopify, ShipStation)
  • Comprehensive support documentation and personalized assistance
  • User-friendly interface for managing shipping settings

Common Concerns

  • Complex setup process requiring time and effort
  • Learning curve associated with using the app fully
  • Expensive pricing structure perceived as predatory by some users
  • Lack of certain features such as ZIP code brackets for initial setup

Final Thoughts

Intuitive Shipping is widely regarded as an invaluable tool for merchants dealing with complex shipping requirements. Its robust features and excellent customer support make it a standout choice for Shopify users. While some concerns have been raised about pricing and ease of setup, the overall reception highlights its reliability and effectiveness in enhancing shipping operations.

Cheeky Foods

Jan 05, 2025  on Shopify

Outstanding service and expertise! We worked with Intuitive Shipping and Paul to implement a shipping solution for Cheeky Foods, and the experience was excellent. Paul exceeded our expectations, addressing every detail with efficiency and providing clear solutions. Thanks to his expertise, we now have an efficient and reliable shipping system. Highly recommended.

Car Supplies Warehouse

Dec 17, 2024  on Shopify

Paul is great, we have inquired multiple times in regards to issues that we have encountered and he was able to quickly resolve the issues and get our shipping options back up and running properly. Highly Recommended! The whole team at intuitive shipping will take care of you!

Lotus Imports Ltd

Dec 10, 2024  on Shopify

Excellent App and Outstanding Support! We've been using this app to manage our complex shipping rates, and it’s been a game changer! It offers everything we needed and more. The support team has been exceptional—always quick to respond and incredibly helpful. Paul even went above and beyond by sending a detailed training video to help us better understand our setup and optimize it moving forward. We highly recommend this app to anyone looking for a reliable shipping solution.

en gold

Dec 04, 2024  on Shopify

Paul from Intuitive Shipping was very helpful. When I needed help, he put together an informative video explaining how it can be fixed. Highly recommend!

Mintwood Home

Dec 03, 2024  on Shopify

We've been using Intuitive Shipping for a couple of years now and I can safely say it is the best shipping app out there for your eCommerce business. It can handle almost any scenario you throw at it, and is very simple and effective. We have a very complicated shipping schedule with multiple vendors and tons of rates, and Intuitive handles it no problem! Before Intuitive we were using a competitor's app. It was harder to use and WAY more expensive. The team at Intuitive also rules. Definitely get this app!

Flask

Nov 28, 2024  on Shopify

Nothing but great things to say about this app. Setup is straightforward but the app is very powerful and can account for all sorts of shipping scenarios, even ones we never thought of. Maybe most importantly, their support team is fast and VERY knowledgable about app features. 5 stars, as good as app gets.

GrindheadWholesale

Nov 25, 2024  on Shopify

Really appreciate the team working with me to help get everything setup. The help documents were very thorough, so I was able to do a lot on my own, but what I couldn't do, they walked me through on a scheduled meeting and helped me get everything setup. When I've needed additional support, they've been fast to respond and help me out, and they've had great follow-through while I was busy making sure everything got resolved. Thanks so much, Guys!

Sterling Lighting

Nov 19, 2024  on Shopify

We have been using Intuitive Shipping since 2022, the team has been great, anytime we have an issue, which has typically been user error, they are super prompt is getting back us and keeping us rolling even during black Friday. So I highly recommend, customer service is always outstanding, the system works.

Impact Mouthguards

Nov 18, 2024  on Shopify

We have used Intuitive Shipping for a few years now and have needed help 3 times. Each time our issue has been greeted in a very timely manner and resolved quickly. The Intuitive team has always seemed eager to help and we truly appreciate that!

Wisconsin Cheese Company: Gourmet Wisconsin Cheese Gift Boxes

Nov 11, 2024  on Shopify

Michael at Intuitive Shipping made the process a breeze! He was always there to answer questions and help us set our shipping templates up. 10/10 would recommend to any Shopify user with more complex shipping requirements!

Monastery Pantry

Nov 10, 2024  on Shopify

Intuitive Shipping has been a huge help with our online store. It was easy to set up with a super help of the technicians at that time (4 years ago). We had no issues with it for all these years. A small issue arose on the weekend, so when we submitted a request for help, we did not expect answer until Monday. To our great surprise, Chelsey answered within 10 minutes. She worked whole day Saturday to figure out the cause of our problem. She really deserved a medal for her patience and determination to solve it. And she did solve it! A company is as good as its employees. We could not recommend Intuitive Shipping highly enough.

Crystal Quest Water Filters

Nov 07, 2024  on Shopify

Intuitive has made it super easy to manage our rates and their customer service is very timely and helpful. Definitely recommend to other merchants.

Newair

Nov 04, 2024  on Shopify

App works well for us and support is always fast and incredible. Great team.

La Fromagerie

Oct 31, 2024  on Shopify

Had a great experience today with Brandon in the Support Team at Intuitive Shipping. I am in a different time zone so I find the online support particularly helpful. Nothing was too much trouble and he really helped me out. Highly recommend Brandon and the whole team at Intuitive Shipping.

uBuyaBox

Oct 30, 2024  on Shopify

Great support and I highly recommend the app for complex and simple shipping calculations

Terra Moons Cosmetics

Oct 24, 2024  on Shopify

Great app and great support. Easy to setup and use. Haven't encountered any issues. Support has a very quick turnaround time and very helpful!

BHE Parts Store

Oct 23, 2024  on Shopify

Intuitive Shipping: A Game-Changer for Our Shipping Operations! We’ve faced numerous challenges due to the complexity of managing over 280,000 products shipping from multiple locations. Packaging weight inconsistencies and integrating shipping from various warehouses added to the difficulty. We tried several Shopify apps, but none could fully handle our needs—until we found Intuitive Shipping. From day one, Brandon and the team have been fantastic. Brandon has always been readily available to answer our questions, offering timely and effective solutions for every shipping dilemma we've encountered. His support has been nothing short of stellar. What makes Intuitive Shipping truly impressive is the versatility and power of their scenario system. We were able to eliminate two other expensive Shopify apps because Intuitive Shipping covered everything we needed in one place. This has not only simplified our process but also saved us considerable costs. If you're managing a large catalog like ours and need a flexible, all-in-one shipping solution with excellent support, I highly recommend Intuitive Shipping!

Blueprint Lighting

Oct 23, 2024  on Shopify

The app works very well, in spite of some of the other apps and integrations it works with. Michael and Paul, the two members of the Intuitive Support team that I've worked with over the last couple of months to troubleshoot on issues with, have been incredibly helpful. They are always available via email and are always quick to respond. On calls, they are personable and friendly and make solving issues together a genuine pleasure. I'm almost sad that another member of my team is taking over management of the app, because it means I probably won't speak to them again! If you're considering using Intuitive Shipping, know that their support team will take fantastic care of you.

Lynch BBQ

Oct 21, 2024  on Shopify

Intuitive Shipping has worked wonders for us! The app is easy to use for setting up specific shipping zones and specific shipping scenarios to better suit customers at checkout and show the correct shipping rate based on where the customer lives or where their order is being shipped to. Paul and the team has been great support in helping us solve any issues that come along with the app or with any of our shipping scenarios.

Village Craft & Candle

Oct 21, 2024  on Shopify

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