Reviews: Intelligems: A/B Testing

Customer reviews: Intelligems: A/B Testing

Reviews (106)

Overall rating

4.5

5

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4

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1

5

What Merchants Think

Overall, merchants express high satisfaction with the "Intelligems: A/B Testing" app. They appreciate its user-friendly interface, robust testing capabilities, and seamless integration with Shopify. Most users highlight the app's effectiveness in improving key website metrics and optimizing various elements, such as pricing and themes. However, there are some concerns regarding customer support responsiveness and pricing discrepancies.

Key Strengths

User-friendly interface and easy setup
Comprehensive testing options, particularly for pricing and themes
Insightful dashboards and data visualization
Responsive and helpful customer support, especially praised individuals like Rohan, Mike, and Christos
Continuous feature updates and improvements
Reasonable pricing relative to the value provided

Common Concerns

Issues with downgrading plans and related billing problems
Perceived high cost of plans not matching initial expectations
Potential delays in customer support response times
Limited assistance in interpreting statistical test results

Final Thoughts

"Intelligems: A/B Testing" is highly regarded by merchants for its ability to provide valuable insights and improve eCommerce performance through effective A/B testing. While the app is praised for its capabilities and support team, merchants should be mindful of potential pricing frustrations and support delays. Despite these minor drawbacks, it remains a popular and recommended tool for Shopify store optimization.

Carrie Atelier

Sep 14, 2025 on Shopify

We had a very disappointing experience with Intelligems. First, you are required to choose and pay for a plan upfront before even getting started. Then comes a complicated integration process that dragged on for nearly a month, with very little support provided along the way. We were told that if they couldn’t integrate Intelligems into our Shopify store, we would get our money back. Not only did they fail to make the integration work, but they didn’t even bother following through on their money-back promise. In the end, we wasted close to $1,000 on Intelligems without ever being able to properly use the platform. Extremely frustrating and unprofessional — I wouldn’t recommend it to anyone.

Desktronic.de

Sep 10, 2025 on Shopify

Had very high hopes for this app. The onboarding experience was smooth and promising, but over time things have gone downhill. App-related bugs (including ones that were previously fixed) keep reappearing, and issues remain unresolved for weeks. Communication is slow, which disrupts the testing schedule and makes it difficult to rely on the product. Even when fixes are delivered, they often break again shortly after. For the price being charged, the value simply isn’t there.

Miski Cosmetics

Jan 23, 2025 on Shopify

nothing wrong with the app, but the support has not been good at all. I had upgraded to the 1k plan since we were doing some price testing. after the price test was done i wanted to downgrade the plan, for some reason it woudnt let me downgrade even after stopping every test that was included for the 1k plan. after asking them to downgrade, they confirmed they will downgrade. after 2 months of not checking it i saw it was still not downgraded, i asked them why it was still not downgraded, they mentioned something about me not confirming it.. then i asked them again to downgrade it after checking another month IT Is still not downgraded and i simply just deleted the app. i have been paying multiple month for a plan i wasnt using. and they keep billing me the full amount, after asking for a refund they just refused...

Liftmas Tree

Sep 16, 2024 on Shopify

Bait and switch. It says $99 per month on Shopify, but when you download it, the lowest available plan is $199 per month.

Koss Design

Jul 30, 2024 on Shopify

waste of time and money, not working to check product page, avoid if you want to test onsite element