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Customer reviews: Intelligems: A/B Testing

Develop by Shopify

Reviews (115)

Overall rating
4.7

What Merchants Think

Overall, merchants express high satisfaction with the "Intelligems: A/B Testing" app. They appreciate its user-friendly interface, robust testing capabilities, and seamless integration with Shopify. Most users highlight the app's effectiveness in improving key website metrics and optimizing various elements, such as pricing and themes. However, there are some concerns regarding customer support responsiveness and pricing discrepancies.

Key Strengths

  • User-friendly interface and easy setup
  • Comprehensive testing options, particularly for pricing and themes
  • Insightful dashboards and data visualization
  • Responsive and helpful customer support, especially praised individuals like Rohan, Mike, and Christos
  • Continuous feature updates and improvements
  • Reasonable pricing relative to the value provided

Common Concerns

  • Issues with downgrading plans and related billing problems
  • Perceived high cost of plans not matching initial expectations
  • Potential delays in customer support response times
  • Limited assistance in interpreting statistical test results

Final Thoughts

"Intelligems: A/B Testing" is highly regarded by merchants for its ability to provide valuable insights and improve eCommerce performance through effective A/B testing. While the app is praised for its capabilities and support team, merchants should be mindful of potential pricing frustrations and support delays. Despite these minor drawbacks, it remains a popular and recommended tool for Shopify store optimization.

Biocol Labs

Oct 23, 2025  on Shopify

We’ve had a great experience with Intelligems. Our team has a mix of skill sets and backgrounds, and everyone has found the tool pretty easy and intuitive. It offers a solid variety of test types and integrates smoothly with our other Shopify apps. The customizable metrics have been especially helpful, and the automated feedback on phasing, test progress, and recommendations for sample sizing and timelines has provided valuable guidance throughout our experiments. The Intelligems team has also been excellent; they're responsive, knowledgeable, and willing to jump in when needed. They supported us through a particularly complex pricing test that had us stuck for days, going above and beyond to help us get it launched. We've found Intelligems to be a reliable and flexible experimentation tool that we’d be happy to use again in the future!

Alitura

Oct 09, 2025  on Shopify

Amazing tool with even better service! If there's ever a test you're having trouble configuring yourself, their excellent team (Shouts out to Nick J) is more than willing to help get everything up and running!

Mira Fertility Shop

Oct 08, 2025  on Shopify

We had incredible experience working with the Intellgems team on our A/B and price testing. Their team is always so helpful and responsive and willing to go above and beyond to help us with any questions and challenges. Christos and Mike have been amazing in supporting us! We're now planning to test the new features they have to offer as the platform grows so quickly.

Vaer Watches

Oct 06, 2025  on Shopify

Absolutely incredible experience with Intelligems. Their software (and team) helped us methodically price test all of our products to help us find the most profitable numbers. Easy to use and incredibly effective.

Matador Meggings

Oct 02, 2025  on Shopify

AMAZING SUPPORT!!! Such a solid platform with spectacular customer service. Honestly, I can't say enough good things about these awesome humans who provide customer support. They're incredibly fast to answer all questions. Seiver always replies with brief videos to make complex topics easy to grasp. Chris is such a great communicator and provides detailed responses. I’ve also interacted with few others and they’ve all been great. They're very hands-on if I'm stuck with something. They always follow up to ensure that the issue has been resolved and I'm good to go. Jen generously offered me a list of suggestions to AB test. I even got a 10-minute video from their marketing lead with several recommendations on how to improve our mobile site. As a small business with limited resources, I really rely on these experts; they're godsent. Huge kudos. Keep up the great work.

Matador Meggings

Oct 01, 2025  on Shopify

AMAZING!!! Such a solid platform with spectacular customer service. Honestly, I can't say enough good things about these awesome humans who provide customer support. They're incredibly fast to answer all questions. Great communicators. I often get a video explaining the issue and providing detailed explanation. They're very hands-on if I'm stuck with something. They always follow up to ensure that the issue has been resolved and I'm good to go. As a small business with limited resources, I really rely on these experts; they're godsent. Huge kudos. Keep up the great work.

Helvetus

Sep 24, 2025  on Shopify

Thanks to the app we were able to easily set up an A/B test for the checkout which, worked perfectly without any issues or bugs. There were 0 bugs, 0 lags, 0 interuptions all worked. Great Overview of what happens in the app. We now do 5% more revenue :) thanks a lot for their support which is super responsive.

Cavaier

Sep 19, 2025  on Shopify

Very buggy and test don't actually work even when support spend 2 months trying to make it work until I get tired and had to move on. Intelligems use to be the biggest one for A/B testing but nowadays they are just outdated compare to the new ones.

Caden Lane

Sep 16, 2025  on Shopify

We love working with Intelligems! There team is super helpful, and the process to set up AB tests has been very simple. It's absolutely paid for itself! Definitely recommend for brands of any size!

&Collar

Sep 16, 2025  on Shopify

Genuinely love Intelligems. We've used all the testing apps/tools - this is hands down the best. It can do content, pricing, and shipping testing. Our CX team was scared about price testing - we didn't get a single ticket about it which is the ultimate testimate to a job and product well done. Incredible team as well (shoutout Alex, Shane, and Joy)!

Carrie Atelier

Sep 14, 2025  on Shopify

We had a very disappointing experience with Intelligems. First, you are required to choose and pay for a plan upfront before even getting started. Then comes a complicated integration process that dragged on for nearly a month, with very little support provided along the way. We were told that if they couldn’t integrate Intelligems into our Shopify store, we would get our money back. Not only did they fail to make the integration work, but they didn’t even bother following through on their money-back promise. In the end, we wasted close to $1,000 on Intelligems without ever being able to properly use the platform. Extremely frustrating and unprofessional — I wouldn’t recommend it to anyone.

Desktronic.de

Sep 10, 2025  on Shopify

Had very high hopes for this app. The onboarding experience was smooth and promising, but over time things have gone downhill. App-related bugs (including ones that were previously fixed) keep reappearing, and issues remain unresolved for weeks. Communication is slow, which disrupts the testing schedule and makes it difficult to rely on the product. Even when fixes are delivered, they often break again shortly after. For the price being charged, the value simply isn’t there.

Beam

May 12, 2025  on Shopify

Intelligems has been a game-changer for our Shopify store. The platform makes it incredibly easy to run A/B tests across pricing, shipping, bundles, and more. Their team is responsive, knowledgeable, and always willing to help strategize or troubleshoot. We've already seen meaningful lifts in conversion rate and revenue thanks to the insights we've uncovered. Highly recommend to any brand serious about optimizing their ecommerce experience.

Calmara

May 09, 2025  on Shopify

I’ve never had a single app make such a significant impact on my store’s insights and optimizations. The onboarding process was exceptional, the support is fantastic, and everything runs seamlessly. Initially, I was hesitant to start testing because I was worried about potential issues given my existing volume, but it was incredibly easy to use and worked flawlessly. I highly recommend this app to every merchant. People often leave reviews when they have a negative experience and I’ve been guilty of that too, but I felt compelled to share our genuinely positive experience. Highly recommended!

Seat Cover Solutions

May 09, 2025  on Shopify

We’ve had a great experience with Intelligems. Their software is super easy to use and has made a real impact on how we approach CRO. It’s helped us make smarter, more informed decisions without overcomplicating things. Their support team is one of the best I’ve worked with - fast, helpful, and genuinely invested in our success. I highly recommend them if you’re looking to actually test what matters and move quickly.

Obvi

May 07, 2025  on Shopify

If you're not constantly worried about CRO then you're already behind. Intelligems has been incredibly helpful in improving our performance. The A/B testing capabilities have allowed us to make data-driven decisions that directly impact our bottom line. From pricing strategies to content optimization, the insights we've gained are invaluable. The platform is intuitive, and the support team is always ready to assist. For any brand serious about growth and optimization, Intelligems is a must-have tool.

Dossier Mexico

May 07, 2025  on Shopify

I really like using Intelligems because it focuses on profit-based A/B testing, not just surface metrics like clicks or conversions. It’s helps us make smarter pricing and strategy decisions by showing the real impact on profitability. If you care about optimizing your bottom line, Intelligems is a great choice.

Carve Designs

May 06, 2025  on Shopify

Very easy to get started. The Intelligems was super helpful in helping us craft our first price tests. High recommend!

HAVN

May 05, 2025  on Shopify

It's been great working with them! The team has been very helpful and solved issues or questions quick. What I especially like is that they integrate well with our headless store (NextJS). They have a fairly well documented npm package which makes it perfect for our use-case. So all in all, great experience!

Dad Grass

Apr 28, 2025  on Shopify

Intelligems has been a fantastic resource for us at Dad Grass. We have primarily used it for price testing; the insights we've gained are incredibly helpful in making informed decisions about how to price our products. And the customer service is outstanding! Thank you team!

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