Reviews: RT: Instant FAQ, Help Center

Customer reviews: RT: Instant FAQ, Help Center

Reviews (28)

Overall rating

4.9

5

22
4
3
2
1

1

What Merchants Think

Overall, merchants find "RT: Instant FAQ, Help Center" to be a valuable and easy-to-use tool that enhances the professionalism of their websites. Many users appreciate its free availability and how it meets their needs without complicating their website operations. The app is praised for simplifying the process of creating a professional help desk and FAQ section.

Key Strengths

Easy to set up and use
Enhances website professionalism
Free availability
Efficiently handles FAQs without intrusive pop-ups
Allows for customization and quick updates

Common Concerns

Does not support language translation functionality present in Shopify's native tools
Lacks a ticket support system

Final Thoughts

Overall, "RT: Instant FAQ, Help Center" is well-received among users for its functionality, ease of use, and cost-effectiveness. While it could benefit from improved language support and ticketing features, it remains a highly recommended tool for merchants looking to streamline their customer support with minimal hassle.

Kind Knives

Jul 20, 2021 on Shopify

Good app. I stuffed around trying to make a FAQ, got fed up, and then found this app. It easily helped me make a professional FAQ and helpdesk. Recommended.

Shop　Weekend Cheoks

Jul 14, 2021 on Shopify

Love, love, love this app! It serves great as a self-service help center to allow customers to be more independent when shopping online with a systematic way of finding answers without having us to be online with them. Please seriously consider adding the option to display the FAQ as a widget and/or page (deep linking?). I really love the widget but I still hope to link the FAQ in the footer for customers who may miss it. Also, it would be super helpful in cleaning up the mobile browsing experience because widgets tend to overwhelm phone screens, especially when they start to grow in numbers. But yes, great job on the app!