What Merchants Think

Merchants generally find the "InPost Paczkomaty Orlen Paczka" app beneficial, especially those using Shopify's Basic plan. The app is praised for its easy integration and ability to provide essential parcel delivery services without necessitating an upgrade to a higher Shopify plan. The app's customer support, especially through representatives like Mateusz, is highlighted for its responsiveness and effectiveness. However, a recurring issue is the unconventional user experience that requires customers to select a parcel locker after completing their purchase, which can cause some confusion.

Key Strengths

• Allows parcel locker functionality on Shopify's Basic plan.
• Excellent and responsive customer support.
• Continuous development and implementation of feedback.
• Easy installation and operation.

Common Concerns

• Customer confusion due to parcel locker selection required post-purchase.
• Occasional bugs and the responsibility of resolving issues falling between the app developers and Shopify support.
• Lack of automation in label generation.
• Unconventional user experience design.

Final Thoughts

Overall, the "InPost Paczkomaty Orlen Paczka" app is well-received by merchants, particularly those on the Shopify Basic plan, appreciating its capacity to integrate parcel lockers effectively. Despite some drawbacks mainly related to the user experience and occasional technical issues, the app’s proactive customer support substantially elevates user satisfaction. It is a valuable solution for small and growing businesses looking to offer convenience in parcel deliveries.