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Customer reviews: IndiaMART Shopping Marketplace

Reviews (121)

Overall rating
4.1

What Merchants Think

Overall, merchants express mixed opinions about "IndiaMART Shopping Marketplace." While some praise its ease of use, user-friendly interface, and ability to improve visibility and streamline transactions, others report dissatisfaction primarily due to high fees, poor sales conversion rates, and limited functionality in syncing with platforms like Shopify. The app's usefulness for business procurement is highlighted by some merchants, which underscores its potential as a valuable tool for businesses.

Key Strengths

  • User-friendly interface and wide selection of products.
  • Effective customer support, fostering smooth transactions.
  • Improved visibility and product ranking on Google, leading to increased orders.
  • Good for retail and semi-retail customers.
  • Dependable and dedicated to quality service.

Common Concerns

  • High commission fees that eat into profit margins.
  • Low conversion rates and inadequate traffic generation.
  • Issues with syncing and product integration on platforms like Shopify.
  • Reports of fake cash on delivery (COD) orders.
  • Need for customization tools and enhancements.

Final Thoughts

The "IndiaMART Shopping Marketplace" app receives a varied reception from merchants. While it has strengths in visibility, product selection, and support, there are significant concerns with fees, integration, and conversion efficacy that need addressing. Overall, it can be a beneficial platform for some businesses, particularly those looking to enhance online visibility and streamline procurement processes.

NV Agencies

Mar 20, 2025  on Shopify

They are stopping the commission plan to move to Pay per Click plan, which is absurd with the conversion rates being near to 3% or even less, this increases costs more than 7x-10x. I know Indiamart has always been a cut throat business with no regard for customers but this is absurd. Having this app enabled, would generate some additional revenue and the cost to keep it was manageable but now from 31st March, they are forgoing the commission plan (5%) and shifting to pay per click (Rs 3 per click). To give context, commission would be charged on order value and closed sales i.e if you did 100 orders then 5% would be charged on that order value. But now for those 100 orders you would roughly need 3000-3500 clicks which is around Rs 10000. On assumption AOV of Rs 400 per order and doing math comission comes up to Rs 2000. This is just a cash grab and things will only progressively get worse. I saw the commission plan going from 5 to 7 to 10 to 12 to 15 and then removed entirely. I was grandfathered in to my old plan but I received an email today saying that the plan would be stopped and I need to shift to PPC. I find it absurd and it does not make sense for me to continue to opt for a plan on Indiamart. For anyone reading this, please do a cost benefit before opting for a plan here.

Ayutri

Mar 10, 2025  on Shopify

Charges added after uninstalling it.

sppartos

Dec 14, 2024  on Shopify

this is getting worst day by day

Soni Fashion®

Dec 13, 2024  on Shopify

This app takes a 15% commission, which is outrageous considering our overall profit is only 10%. I wouldn't recommend this to anyone. The high fees significantly eat into our earnings. Search for other options.

Inphic life

Nov 17, 2024  on Shopify

they are placing fake cod orders

sppartos

Oct 14, 2024  on Shopify

letestfashion

Aug 12, 2024  on Shopify

Drop shipping

laboratorydeal

Aug 04, 2024  on Shopify

no work app i have paid membership. but zero order . please don't use indiamart service .

Dragon’s den

Jul 27, 2024  on Shopify

This takes so much time this is a only waste of time

fashion marketing

Apr 16, 2024  on Shopify

JugaadCrafts

Mar 22, 2024  on Shopify

can not see the products or connection of jugaadcrats.com

Deodap

Jan 30, 2024  on Shopify

We have paid plan of this app. It is just useless app. No sales and no trafic coming in. We wanted to upgrade to wholesale plan from it. But they want us to list all the products again. Then what is point of connecting shopify.

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