Reviews: ID.me Community Verification

Customer reviews: ID.me Community Verification

Reviews (18)

Overall rating

1.9

5

3
4

1
3
2

1
1

6

What Merchants Think

The "ID.me Community Verification" app has received mixed feedback from merchants. While some appreciate its streamlined process for offering military discounts and its easy integration with platforms like Shopify, many have encountered significant issues with app functionality and lack of support. The dissatisfaction often stems from unresolved technical problems and lack of customer service responsiveness.

Key Strengths

Streamlined process for offering official military discounts
Easy integration with platforms like Shopify
Convenient, automated system requiring minimal maintenance
Potential to increase customer base
Fair pricing and referral potential

Common Concerns

Frequent error messages preventing functionality
Lack of responsive customer support for resolving issues
Difficulty disabling the app once installed
Inadequate documentation to troubleshoot issues
Limitations with using discount codes alongside other promotional codes

Final Thoughts

The "ID.me Community Verification" app holds significant potential for businesses looking to streamline discount offerings and expand their customer base. However, the app's current utility is hindered by technical challenges and poor customer support. For successful adoption, the issues highlighted by many merchants need to be addressed to improve the app's overall reliability and user satisfaction.

Uniden America Corporation

Jan 14, 2025 on Shopify

This app has never worked with our store and support hasn't gotten back to us in months on how to fix it.

Eyeglasses123.com

May 20, 2024 on Shopify

Unfortunately, I have also been unable to use the app. When customers click on their link, there is an error. I have tried many times for help, and to this day, I have not had a solution or even a person willing to help me look into it further. I was hoping for good things, but this company has issues, and it is a shame.

AHZURI

May 07, 2024 on Shopify

Doesn't work. Error message :( There is no customer service or support number. I have submitted an email requesting assistance and I still haven't heard back.

Olivia Macaron

Feb 28, 2024 on Shopify

App doesn't work. It's been more than a month and no one has reached out to help us fix the issue.

YourBagTag

Jan 03, 2024 on Shopify

Very disappointed with this app. The "Verify Me" links didn't work after setup and there is no documentation to help understand what might be going on. Also couldn't disable the app as other reviewers have pointed out. Reached out to support and there was no response. I don't work with app vendors that don't support their apps.

Strava Craft Coffee

Dec 07, 2023 on Shopify

The app stopped working and I have submitted multiple support tickets but still cannot get any support! I cannot even disable it, as it gives me an error, so all it does is upset my customers. DO NOT USE until they can get their support straightened out.