<h3>What Merchants Think</h3> <p>The "Hosted Email" app receives mixed feedback from merchants. While many users appreciate the app's seamless integration with Shopify and commend the support team's responsiveness and helpfulness, some users experience significant difficulties with functionality and customer service, particularly related to login issues and automated support services.</p> <h3>Key Strengths</h3> <ul> <li>Seamless integration with Shopify.</li> <li>Responsive and helpful customer support, often resolving issues promptly.</li> <li>User-friendly interface and installation process.</li> <li>Polite and knowledgeable support staff providing efficient solutions.</li> <li>Consistent, reliable service over an extended period for some users.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Persistent access issues related to login credentials.</li> <li>Frustration with automated support and lack of direct customer service.</li> <li>Problems with spam filtering and message delivery.</li> <li>Temporary app outages causing inconvenience.</li> <li>Difficulty in setting up with existing email addresses or configurations.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the "Hosted Email" app is well-received for its integration with Shopify and robust customer support, which many merchants find invaluable. However, recurring login and functionality issues can hinder the user experience for some, indicating room for improvement in app stability and customer service mechanisms. For merchants seeking a Shopify-compatible email solution, it remains a solid choice, albeit with certain caveats.</p>