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Customer reviews: Hosted Email

Reviews (50)

Overall rating
4.1

What Merchants Think

The "Hosted Email" app receives mixed feedback from merchants. While many users appreciate the app's seamless integration with Shopify and commend the support team's responsiveness and helpfulness, some users experience significant difficulties with functionality and customer service, particularly related to login issues and automated support services.

Key Strengths

  • Seamless integration with Shopify.
  • Responsive and helpful customer support, often resolving issues promptly.
  • User-friendly interface and installation process.
  • Polite and knowledgeable support staff providing efficient solutions.
  • Consistent, reliable service over an extended period for some users.

Common Concerns

  • Persistent access issues related to login credentials.
  • Frustration with automated support and lack of direct customer service.
  • Problems with spam filtering and message delivery.
  • Temporary app outages causing inconvenience.
  • Difficulty in setting up with existing email addresses or configurations.

Final Thoughts

Overall, the "Hosted Email" app is well-received for its integration with Shopify and robust customer support, which many merchants find invaluable. However, recurring login and functionality issues can hinder the user experience for some, indicating room for improvement in app stability and customer service mechanisms. For merchants seeking a Shopify-compatible email solution, it remains a solid choice, albeit with certain caveats.

Studio Niani

Feb 24, 2025  on Shopify

I'm user of this app for few years now, and what a fantastic service! Every question and inquiry I had was successfully resolved asap. Thank you so much!!

Alliance Equine

Feb 16, 2025  on Shopify

easy to set up. poor quality, not really happy with the lack of ability. The design feels strait out of the 90's. it does the job. Personal opinion for me more than anything I think.

Claribelskincare.com

Feb 02, 2025  on Shopify

I have a very hard time accessing this email app that is supposed to be integrated via my shopify store. I am being asked for a user name and password - and I did not have to create that when obtaining the app. Their chat help is a bot that is not helpful. Getting tired of not being able to open my app like every other app I pay for - and having it work properly. Very poor customer service, very poor functionality. Addition: Your response is wrong. I suddenly after months of accessing my email - was required to sign in with a password that didn't exist and was never required before. After literally days of trying to resolve the issue and so much back and forth, it become pointless to continue with such a flawed app. Good riddance.

Claribelskincare.com

Jan 21, 2025  on Shopify

I have a very hard time accessing this email app that is supposed to be integrated via my shopify store. I am being asked for a user name and password - and I did not have to create that when obtaining the app. Their chat help is a bot that is not helpful. Getting tired of not being able to open my app like every other app I pay for - and having it work properly. Very poor customer service, very poor functionality.

Shady Grove Books

May 29, 2024  on Shopify

Fast response from support team and the app is working correctly. Support set it up for me the same day and made sure it was working properly. Thanks!

PoppinCurls Salon

Mar 06, 2024  on Shopify

so Excited to use this hosting app thats already within shopify instead of going elsewhere. I had trouble setting everything up and they went in and did it for me! They are so helpful!

FITBODY.com

Jan 22, 2024  on Shopify

Good customer service. Very responsive to questions and issues. It's directly integrated into Shopify so that helps. Only thing I am not 100% happy with is spam filtering. It could be better. Wish it had the same filtering and flagging for spam that GSuite uses.

Frenchie Complex

Jan 13, 2024  on Shopify

Excellent service, we have been working together for almost 3 years and we have never had any major problems. And if we had, we got a quick and efficient solution. AWESOME!

ORGANMASTER SHOES

Jan 12, 2024  on Shopify

This is an easy to use, simple, email service which is perfect for me. I am writing this review today because this week, Shopify updated which unintentionally shut down Hosted Email 24 hours. Normally, I never have issues with Hosted Email. I found a way to email them via the support system and told them I won't get any email they send me but wanted to let them know their app down. A customer service rep called me right away and let me know what was happening. He helped me sign in on the website version of the email service. They also emailed after Shopify fixed the problem on their end to let me know what happened. I have to say the customer service was very polite, helpful and kind. Very nice company.

Charge Them Up

Oct 16, 2023  on Shopify

Just installed Hosted Email and my first inquiry received an instant, informative reply. So far so good guys thanks. Lee

Tecnocraft Composites

Jul 21, 2023  on Shopify

Worked for a couple of years, dealt with some delayed emails and had to physically check emails via Webmail. This past week we started getting a 20+ return to sender emails. Support asked me to re-connect and check all of my settings. Did that, waited 48 hours and still having issues. Super frustrating, looking at different email host.

Sublimation Blanks Company

Sep 17, 2021  on Shopify

This is a great app for email in Shopify! I had a legacy email address that I had been using for years through another provider. I had issues getting it to work together with this app with the contact form due to an issue on Shopify's end. Jack acknowledged the issue on their side and knew how to fix it. Jack helped solve the problem and got everything squared away and working. Good customer service!

Pooligans

Jul 05, 2021  on Shopify

I purchased this app based on the reviews and it did not disappoint at all. I have no clue how to set up a hosted email and the team member that helped me Dan, was so patient, friendly and knowledgeable. Dan made the entire process easy and stress free and answered my many questions via live chat. I would highly recommend this hosted email to anyone starting out with Shopify. The instructions and the dashboard are also very user friendly and installation on devices such as your iPhone is so straightforward. What seemed like a scary task turned out to be a breeze thanks to the amazing customer service.

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