The "Hosted Email" app receives mixed feedback from merchants. While many users appreciate the app's seamless integration with Shopify and commend the support team's responsiveness and helpfulness, some users experience significant difficulties with functionality and customer service, particularly related to login issues and automated support services.
Overall, the "Hosted Email" app is well-received for its integration with Shopify and robust customer support, which many merchants find invaluable. However, recurring login and functionality issues can hinder the user experience for some, indicating room for improvement in app stability and customer service mechanisms. For merchants seeking a Shopify-compatible email solution, it remains a solid choice, albeit with certain caveats.