Reviews: HK Pickup: Store & SF Express

Customer reviews: HK Pickup: Store & SF Express

Reviews (19)

Overall rating

4.9

5

13
4

1
3
2

1
1

2

What Merchants Think

Overall, merchants express positive feedback regarding the "HK Pickup: Store & SF Express" app. Many commend its seamless integration with checkout platforms, particularly Shopify, and note the enhanced flexibility it offers for customer pickup options. The app is frequently praised for its convenience, simplicity in setup, and the professional support provided by its customer service team.

Key Strengths

Easy and quick integration with checkout pages, especially Shopify.
Enhances customer flexibility and convenience with pickup options.
Highly responsive and professional customer support.
User-friendly interface ensuring a smooth customer experience.
Offers options like pickup at 7-eleven locations.

Common Concerns

Occasional issues with location display leading to increased workload.
Address completion errors, resulting in customer complaints.
Lack of swift support for certain technical issues raised.
Desire for support of additional languages, including Chinese.
Stability of the app in conjunction with other applications.

Final Thoughts

The "HK Pickup: Store & SF Express" app is highly valued among merchants for its simplicity and effective contribution to enhancing customer pickup experiences. While it boasts a user-friendly design and excellent customer service, merchants suggest improvements in stability, language support, and addressing occasional technical issues to further enhance its functionality and reliability.

HYPER Health HK

Jun 04, 2025 on Shopify

This app is a very useful app for our Shopify store in Hong Kong. Setting up SF Express pickup points and retail store pickup options was straightforward, and our customers really appreciate having more flexible delivery choices. The app integrates smoothly with the Shopify checkout page and supports both English and Chinese, which is great for our local customers. The customer service team is excellent—always quick to respond and very helpful whenever we have questions or need support. Overall, this app has made order pickup and delivery much more convenient for us and our customers. Highly recommended for any Hong Kong Shopify store!

Onitsuka Tiger Hong Kong

May 20, 2025 on Shopify

The Korner

May 20, 2025 on Shopify

Outstanding Customer Service! I’m beyond impressed with the customer service! The team was incredibly responsive, helpful, and went above and beyond to assist me with setting up local pickups for my store. Any questions I had were answered promptly, and their support made the entire process seamless. Highly recommend this app for any Shopify merchant in Hong Kong, fantastic functionality backed by even better service!

zakkaholic

May 20, 2025 on Shopify

Great service and follow-up and willing to solve the problems.

Formulas

Feb 18, 2025 on Shopify

The app allows us to quickly set up the SF Express pickup points in the checkout page. Highly recommended, especially for Hong Kong store.

Atorrege AD+ Hong Kong

Aug 06, 2024 on Shopify

Good! It allows us to offer customers a convenient pickup experience at 7-eleven with SF Express!

Mentholatum Hong Kong 曼秀雷敦香港官網

Jul 14, 2024 on Shopify

The app has allowed me to offer both SF Express pickup options to my customers, significantly increasing their flexibility and convenience. The setup was straightforward, highly recommended.

RankingDak hong kong

Apr 22, 2024 on Shopify

Great APP Great Customer Service, The Technical Team contacted us very quickly and keep helping us follow up our case. Thank you so much for the awesome solution.

FairBuy

May 01, 2021 on Shopify

The app integrates with Shopify checkout page so well. Friendly user interface and smooth user experience for customers! In addition I'd like to highlight that the Wave Commerce Team is so helpful and offered professional customer service.

Ginger Store

Jan 21, 2021 on Shopify

Hong Kong online shop must have this app. Customer service is very responsive and very helpful. Easy to use.

Second Kill

Dec 08, 2020 on Shopify

Great app. Good customer service! Although some apps crashed with the app, their supporting team was so helpful and solved the problem quickly.

FEVERGUY

Mar 31, 2020 on Shopify

This is definitely a must-have for every Shopify Stores in Hong Kong. Incredible customer supports from their team! Highly recommended.

wildholics

Oct 17, 2019 on Shopify

easy to setup and user friendly, it will be perfect if it can support my in-theme language switcher.