Hippo: Support and Marketing

Develop by Shopify

$49-$649

/ Month

Free plan available

WhatsApp, Email & SMS: Omnichannel Marketing Automation

Whatsapp marketing

Campaign management

Email marketing

Performance tracking

Audience segmentation

Real-time chat

Chatbot integration

Rfm analysis

Dynamic segments

About Hippo: Support and Marketing

Launched May 04, 2022

Built by Shopify

Address

2030 Powers Ferry Rd SE, Suite 350, Atlanta, GA, 30339-5066, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Hippo: Chat Support & Marketing Automation helps you to grow your sales while minimizing workload

Hippo is a marketing automation and chat support platform that allows you to manage your customer interactions and marketing efforts in one place. The platform typically includes features such as chatbot integration, email, WhatsApp marketing & analytics. The chat support component allows you to communicate with customers in real time through a chat interface. The marketing component includes tools for creating and managing campaigns, segmenting and targeting audiences, and tracking performance.

Free whatsApp chat widget
Omni channel campaigns.
With RFM(Recency, Frequency and Monetary) Matrix identify your users behaviour.
Create dynamic segments according to your requirements.

Pros

All-in-one platform for customer interactions and marketing
Integration with popular communication channels like WhatsApp, Email, and SMS
Real-time chat support for instant customer communication
Chatbot integration for automated customer service
Comprehensive marketing tools for campaign creation and management
Capabilities for audience segmentation and targeting
Performance tracking of marketing campaigns
RFM (Recency, Frequency, and Monetary) Matrix for user behavior identification
Dynamic segment creation based on specific requirements
Free WhatsApp chat widget

Cons

Complexity could be overwhelming for small businesses or startups with limited marketing expertise
Potentially higher costs associated with integrating and managing multiple channels
Learning curve for mastering all features and functionalities
Dependency on WhatsApp, Email, and SMS which may not cover all customer communication preferences
Possible issues with chatbot integration and accuracy in handling customer queries

Top Helpful Reviews

True Little North

Nov 24, 2022 on Shopify

Not recommend it. Even after removing the app , it keeps sending email one after the other, we don't know how to stop it.

Dubai Properties from PREMIER HEIGHTS

Nov 15, 2022 on Shopify

I used this App for a month and half , the App is not functionally ready , many errors and bugs , the support is not available for so many times , i even took their whatsapp and yet the support is not available for many days even during the working days ...suffered a lot of wasting time instead of doing my business and focus on it , am focusing on solving this App problems ...