Merchants have mixed opinions about the "Temu & AliExpress Dropshipping" app. While many users find it a valuable tool for facilitating dropshipping with user-friendly features and efficient product import processes, others have encountered significant issues, particularly with customer service and pricing transparency. The app receives praise for its ease of use, affordability, and robust features, but concerns about support quality and pricing practices persist.
Key Strengths
Ease of use, especially for beginners in dropshipping.
Efficient product import processes from multiple platforms such as AliExpress, Temu, and Amazon.
Integration of AI features for product description optimization and trend analysis.
Responsive and helpful customer service in many instances.
Affordable pricing and good value for the features offered.
Highly praised for its automation features, such as bulk editing and order fulfillment.
Common Concerns
Poor customer support reported by some users, with delayed responses and unhelpful guidance.
Issues with pricing transparency, specifically concerning shipping fees and alleged attempts to mislead users regarding supplier choice.
Unethical practice allegations, such as requiring positive reviews for refunds.
Complaints about the high cost of shipping options compared to other services.
Instances of technical difficulties, such as app malfunctions and errors with uninstallation.
Final Thoughts
The overall reception of "Temu & AliExpress Dropshipping" is divided. For many users, it is a reliable and cost-effective solution that enhances their dropshipping business with its innovative features and ease of use. However, potential users should be aware of the reported issues, especially regarding customer service and pricing practices. Evaluating the app with a free trial might be beneficial to ensure it meets specific business needs.
Smaart Nest
Feb 11, 2025
on
Shopify
The worst app I used!!!!! Stucked at start even. I can't recommend this app. Stay away and pick another app. There are much better ones with better service.
thesandbagfunnel.com
Feb 02, 2025
on
Shopify
I am still new to this app, but I like what it has to offer. It makes finding products from a reliable supplier easy
InspireLand
Jan 26, 2025
on
Shopify
Overall, it is a solid tool for dropshipping from Temu. It offers more useful features than any other app.
ZM COLLECTION
Jan 22, 2025
on
Shopify
I used this app to place my first order. I appreciate the excellent service provided by their support, kind and patient. She answered accurate and helped me resolve our doubts.
Fatimastore.net
Jan 21, 2025
on
Shopify
The order to fulfillment process was smooth and worry-free, and I was able to import products from AliExpress to my Shopify store easily**
Envy Cases
Jan 21, 2025
on
Shopify
I have to say this app is not too complicated. Thanks to my assistant, I was able to find what I was looking for.
Focustle
Jan 11, 2025
on
Shopify
The customer support is extremely bad, it takes 9 days not able to get to the points and still not answer the simple questions for more than 9 days. The replies always distract the original focus and try to provide misleading answers by directing Question A to another unrelated Answer B. Even if you point this out, they still pretend they are answering and still give you misleading & unrelevant answers to distract the focus.
Their shipping fees is extremely expensive (costly), which makes your orders have NO PROFIT. What is the worse, they charge you by [Temu's much higher product price but switch to ship with the 1688 cheaper supplier] (looks making extra profit from the clients for each orders besides shipping fees).
Even though you point this out clearly and proactively ask them how to pay and fulfil by the cheaper 1688 suppliers to replace Temu supplier, they always pretend not to understand what you mean, nor answer your question but try to distract the focus and avoid answering your question (using this trick to delay your order and forces you to pay for the higher Temu charges), which is a totally illegal scam!! Don't use their service since the vendor is NOT honest!!!
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(Update)
DON'T trust their lies and deliberately scripted replies, I asked them the same question repeatedly more than "5 times", but they totally ignored it and deliberately gave you the wrong misleading info to force & direct you only to use Temu's more costly product prices.
When you again point out 1688 price is cheaper and would like to replace the supplier to fulfil by 1688, they lied again that "the shipping & fulfilling fee on 1688 is much higher than Temu and this makes the total item cost much higher than Temu" and even lie to claim "the item can't be fold, since you order 2 units, so 1688's shipping fee is much higher than Temu's". Using lots of different tricks, lies, and misleading info to convince & force you only be fulfilled by Temu rather than 1688.
These are totally lies and scams, I personally bought the same item before and know its weight and package are small and can be folded (actually the product is assembled in small pieces, originally it is folded). Especially I can speak and write fluent Chinese and talked with 1688 suppliers in person to verify this before, they think we (app users) are just stupid cats who can't speak Chinese to verify so try to make up some stories and force you to pay for more fulfilment fees and higher products cost. Never trust the scammer!!
I have collected all the relevant evidence proof with screenshots and you can reply more with misleading scripted lie replies here for confusing people, I will wrap them up and reserve all my legal rights to officially report this to Shopify, FTC (Federal Trade Commission), gov. relevant departments and local courts.
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(Update)
Now they try to bribe me by paying me some money ($10~20) to ask me to remove the negative review and even ask me to switch to communicating with them privately via What's app, which is too late. Over 10 days back-and-forward email communication with lots of screens to clarify the inquiries and try to get help, you chose to distract the focus, avoiding answering my questions and even misdirecting to force me to pay more by fulfilling with Temu supplier (even though I had already known the 1688 supplier has the same item with only 1/3 price). You have over 10 days and 6 times to correct this, you choose NOT TO but lie more to your users. Your illegal bribing behaviour would be also recorded as the proof while reporting to Shopify, Gov. department, FTC(Federal Trade Commission).
Mod Mart
Dec 10, 2024
on
Shopify
This app is must have for every ecommerce store.Cartifind customer service team is pretty quick and helpful.Thanks!
Girls collection
Dec 09, 2024
on
Shopify
I absolutely love this app.It’s a fair price and easy to use for dropshipping beginners.I will recommend you to try it.
EleganceVault
Dec 08, 2024
on
Shopify
Love this app,The new embeded app is awesome, and I have seen UI get improved a lot.highly appreciated.
StyleMakers
Dec 07, 2024
on
Shopify
Well-functioning app. Helped me import a lot of products from Aliexpress, Temu, and Amazon.I like the idea of changing the temu packaging but VIP shipping cost is overpriced.good app
BabyNest
Dec 07, 2024
on
Shopify
Cartifind saved my business. my inventory management has beeen much effiecient.Nice app. Easy to use and cheap as well.
Treat & Treasure
Dec 06, 2024
on
Shopify
Just new here using Cartifind app, at first it is hard for me to know the whole process of it but I have found a good support assistant which made me realize how easy it is
Centauro
Dec 02, 2024
on
Shopify
me gusta esta plataforma lo unico que veo de problema es que no hay con quien poder hablar al whatsapp
Liz Drop
Nov 25, 2024
on
Shopify
This app offers a variety service in an affordable price. I am able to import from different suppliers like Shein, 1688, Temu, Amazon in my Shopify store
Gentrystore
Nov 25, 2024
on
Shopify
This app offers a variety service in an affordable price. I am able to import from different suppliers like Shein, 1688, Temu, Amazon in my Shopify store
Stride Style
Nov 24, 2024
on
Shopify
I really love that Cartifind have their own fulfillment center so when an item is out of stock they are able to search for alternative supplier
Vandal Chic
Nov 22, 2024
on
Shopify
I am able to fulfill orders of my customers wherever they are. Cartifind support shipping to most countries
The Shoe Spot
Nov 22, 2024
on
Shopify
Fulfilling order from Cartifind ids great, they help me ship my item to cusdtomers without Temu packaging
Tees Tracks
Nov 21, 2024
on
Shopify
They have reduced my shipping rate, and provide the best shipping quality so far. Thanks Cartifind for its reliablity.