Quite bumpy experience so far. Many errors in the stock levels (ordered products appear to be out of stock after the order -> disappointed customers), also errors in shipments. For example they forget to send an order or shipped wrong products. In my shop the amount of Hertwill errors have been over 15% which makes it very difficult to start a new shop if you cannot rely on the supplier and the result of many orders is a disappointed customer. The products are high quality but pricing can be a bit challenging as in many cases the brands are selling the products cheaper at their own webshops. It would be a 5 star partner if it worked.

Hertwill es una app fantástica para comercio sostenible y, en general, estoy muy satisfecho con su servicio y su catálogo. Esta semana tuve problemas tras la caída de Cloudflare y, aunque finalmente quedó todo resuelto, eché en falta una mejor comunicación. Envié varios correos y solo recibí un mensaje genérico, cuando hubiera agradecido algo tan simple como: “estamos trabajando en ello, no te hemos olvidado”. Aun así, valoro mucho la solución final y el potencial de la plataforma. Solo pediría que mejoren la atención durante incidencias, porque la herramienta realmente lo merece.

Hertwill has been a pleasant experience so far. Customer support is responsive and helpful, the app is easy to install, pricing feels reasonable, and there’s a good range of quality products from European brands. The only downside is that shipping can be a bit expensive for some markets/products — but it’s understandable. Overall, I do recommend this app.

Hertwill got great products. I am really happy to work with them. They are always there to help you!

I love how Hertwill is taking an honest and transparent approach to helping people start their business while sourcing the best quality. Many all natural, organic, eco-friendly, handmade products from proud family owned businesses. Even the customer service is responsive with real people (often Joosep one of the co-founders). Plus, their integration with Shopify works well with very little effort. Strongly recommend. LoveStyleWorld.com

Well structured and easy to use. The only downside is that the margins on the products are not that good.

Jag är mycket nöjd med Hertwill, de har många bra varumärken. Dock saknar jag mer barn ytterplagg och barnskor. De är smidiga i sin hantering. Det är lätt att ladda ner produkter. Smidigt att det går att ladda ner texten på svenska, funkar dock inte alltid.

Great customer support, and a page is realy easy to navigate. Products are easily imported and are of great quality. Only downside is that some suppliers have prices almost as high as their selling prices on their websites so there is no margin for a dropshipper on their products. Also, shipping to some areas of EU is 14,99 so you need to do some magic with your pricing. Hertwill is everything I hoped it would be as a dropshipper. PS: Don't sleep on the marketing material they provide. Unique for a dropshipping provider to give you so much A class material to use.

I’m extremely satisfied with my experience working with Hertwill app From the very first interaction, it was clear that they value professionalism and a customer-first approach. Communication was smooth and transparent, and their team truly took the time to understand our needs and provide the best possible solution. What stood out to me most was their attention to detail and the high quality of their service. Everything was delivered right on time and met — or even exceeded — expectations. Even after delivery, their support remained top-notch; any questions were answered quickly and kindly. In short, Hertwill is a reliable and professional partner that I would highly recommend to anyone. I’m looking forward to working with them again in the future!

The application works really well, and orders are processed largely automatically. The ordered products have arrived to customers within the agreed timeframe. What’s especially great is how smoothly the synchronization between the online store and Hertwill works.