HelpMate ‑ FAQ & Help Center

Develop by Shopify

Free plan available

Create FAQs for quicker assistance and reduce support time

Floating faq button

Quick access faqs

Reduces support tickets

About HelpMate ‑ FAQ & Help Center

Launched May 16, 2023

Built by Shopify

Address

Albany, NY, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Improves user convenience by adding a help button to the store. It reduces support and tickets.

The "HelpMate - FAQ & Help Center" app is designed to enhance user convenience. It allows you to place a floating button on the storefront, enabling customers to access frequently asked questions with a single click. By utilizing this simple app, you can efficiently help your clients by placing the common frequently asked questions and their answers. Therefore, this app reduces support calls, tickets, and the time you and your customers invest in resolving queries.

Provides a floating button on the storefront for easy access to FAQs
Delivers solutions to customer inquiries, reducing support demands effectively
Saves time for both merchants and customers

Pros

Enhances user convenience by providing a floating button for easy access to FAQs on the storefront
Helps reduce the number of support calls and tickets
Saves time for both merchants and customers
Allows embedded links in the FAQs to open in the same window, improving user experience
Simple and elegant design

Cons

Limited to common FAQ functionality, may not be suitable for more complex customer support needs
Dependence on the floating button interface might not be suitable for all website designs

Top Helpful Reviews

Culimer Equipment LLC

May 22, 2024 on Shopify

Finally! A simple and elegant FAQ app that will allow embedded links to open in the same window instead of spawning a new tab. It took three other app installs, unhelpful help desks, and uninstalls to get here -- despite this function being such a simple thing to include. Thank you!