I couldn’t be happier with Gorgias, the team, the features, and the overall experience have been exceptional. We’ve been using Gorgias for four years now, and I wouldn’t consider switching to any other helpdesk.

We love Gorgias and it has been such a game changer for us! Not only for the experience we offer customers but also for helping lead the charge in changing the way people think about CX! Their team does such a good job at supporting you every step of the way and even though the tool speaks for itself, the amazing team is a cherry on top! Will continue to recommend gorgias every change We get!

Has the features we need to facilitate excellent service. I'm happy with the reporting available to me to keep an eye on our KPIs, and their support team is very responsive if I run into any issues.

Great!

This app has been working very well for us and I always get the help I need when there is an issue. The onboarding was easy. It works well with Yotpo and other app integrations. - We're quite pleased.

very happy with the solution and support!

Super convenient and perfect for staying organized across multiple channels. It’s a powerful customer service tool is excellent. The AI is impressive. A must for our business.

Für uns ist Gorgias eines der besten Tools, die wir je in Verbindung mit Shopify eingesetzt haben. Es hilft uns enorm dabei, Kundenanfragen schnell und effizient zu beantworten. Besonders beeindruckend ist der integrierte AI-Bot, der viele Tickets bereits eigenständig löst und nur dann an das Support-Team weitergibt, wenn menschliches Eingreifen erforderlich ist. Das spart uns wertvolle Zeit und steigert die Effizienz unseres gesamten Kundenservices enorm. Zudem bietet Gorgias noch zahlreiche weitere Funktionen und Möglichkeiten, von denen wir aktuell erst einen Bruchteil nutzen – hier steckt noch viel Potenzial für die Zukunft! Absolute Empfehlung von uns!

Fantastic application and support.

Love gorgias, makes customer service seamless and easy! Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!

The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.

After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed. Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

The Gorgias Support was amazing! Specifically the help of Magda, she was very professional and patient!

The app was great

Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!