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Customer reviews: SB: Helpdesk, Live Chat & FAQs

Develop by Shopify

Reviews (325)

Overall rating
4.6

What Merchants Think

Merchants generally hold "SB: Help Center, FAQ Page Tabs" in high regard for its robust and versatile suite of features tailored for customer support functions. Many users appreciate its ease of use, feature-rich offerings, and the high quality of customer support. It is particularly noted for its free plan, which benefits new and small store owners.

Key Strengths

  • Customizable FAQ and contact forms
  • Responsive and knowledgeable customer support
  • Intuitive and easy-to-navigate interface
  • Feature-rich platform covering various customer support needs
  • Multiple templates available for customization
  • Affordable pricing with a viable free option for new businesses

Common Concerns

  • Some features like product page tabs may not be useful for all users
  • Occasional request for refunds after free trial
  • Limited feedback on potential improvement areas in the app

Final Thoughts

"SB: Help Center, FAQ Page Tabs" is highly regarded for its comprehensive approach to facilitating customer support through a variety of customizable tools. With positive user feedback focused on its intuitive design and excellent customer service, the app stands out as a valuable tool for Shopify store owners. While there are minor areas for potential improvement, its overall reception is overwhelmingly positive, making it a recommended choice for those seeking to enhance their customer support infrastructure.

K3D Designs

Sep 21, 2025  on Shopify

We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.

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