Helmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate. You configure per-action limits for refunds, returns, and discounts in your admin, and the AI escalates anything outside them to your inbox.

• Answers "where is my order?" with real-time tracking from Shopify
• Handles refunds, returns, and cancellations — within caps you set
• Creates discount codes within configurable per-action limits
• Ingests products, pages, and policies automatically
• Escalates to email when confidence drops or customer asks