Happy Birthday by Union Works logo

Customer reviews: Happy Birthday by Union Works

Reviews (192)

Overall rating
5

What Merchants Think

Merchants often express that "Happy Birthday by Union Works" delivers a high level of customer satisfaction with its straightforward usability and intuitive design. The outstanding customer service, particularly from individuals like Stu and Steve, is a highlight. Merchants appreciate the app for its functionality and the tailored support they receive, which sometimes exceeds their expectations.

Key Strengths

  • Exceptional customer service and support team, known for responsiveness and problem-solving.
  • User-friendly interface and intuitive design.
  • Customization capabilities that cater to unique business needs.
  • Versatility across different platforms, including websites and POS systems.

Common Concerns

  • Some merchants use the app in unconventional ways that may not be directly supported out of the box.

Final Thoughts

"Happy Birthday by Union Works" is highly regarded for its ease of use and supportive customer service. While it may require some customization for unique applications, the proactive customer service team frequently resolves any concerns effectively. Overall, the app is seen as a valuable tool for enhancing customer engagement and business growth.

The Handmade Soap Company

Jan 20, 2025  on Shopify

Our company has been using the app since 2023 and it's been great! The interface is extremely straight forward and easy to use. But Stu and the customer service team are what sets the app apart! Quick and helpful guidance!

Moody Fashion

Jan 13, 2025  on Shopify

The app is fantastic – I love it! But the support? Absolutely AMAZING! Super quick and extremely helpful. I can’t recommend it enough.

Bendita

Nov 13, 2024  on Shopify

La app funciona muy bien y Stu está a la orden para cualquier duda o problema que pueda surgir, recomendada.

DryDogs.co.uk

Nov 06, 2024  on Shopify

The app is really good but the customer service is in a different league altogether! I don't use this app in the same way as most people might. My store is a Pet related business and I use this app to collect a dogs name and breed as well as the DOB. Over a few nights, Stu at customer support went above and beyond helping me to add additional features that I needed (metafields etc). Nothing was too much, even when I felt I might be becoming a pain with all my questions. Well done, I wouldn't hesitate to recommend this app to anyone.

San Saru

Sep 18, 2024  on Shopify

The app is great! Just what we needed. The support team is really nice and answers fast, always looking for the confort of the customer.

GIBSONS

Jul 09, 2024  on Shopify

Stu and the team have been great! We needed some assistance due to an issue on our end with historic set ups, and they worked tirelessly to get us up and running. Our conversation rate is fab! Thanks to Stu and the team - great app!

Vape-Dealer

Mar 27, 2024  on Shopify

Such a cool feature for telling our customers how much we love them. But there are still some things that are way better then only the idea behind this app. First of all thank you for such an outstanding support, they realized things from which we never dreamed before. Steve was really motivated to fit the app exactly to our needs and to be honest that really was work! The functions, the design, the customer satisfaction – we love what the app does to us and our customers, thank you guys, thanks Steve!

Foie Gras Gourmet

Mar 20, 2024  on Shopify

Pretty good app and very reactive customer service that will take real action if you encounter an issue

Ximena Kavalekas

Jan 03, 2024  on Shopify

The Birthday app is really amazing. We've been using it for about 2 months and it has been working on the Website and on POS as well. Pretty easy and very intuitive, also their team if you have any issues with, will help to solve it and they really made it work!!!

Metolius Tea

Nov 03, 2023  on Shopify

It's so refreshing these days to have timely, human support. Stu went above and beyond to help me analyze the app's data and pivot my strategy based on the numbers. Thanks Stu and Happy Birthday App!

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