We have sent three emails, and it has been a month with no response. We are going on two years of being a customer. This is really disappointing. We will be looking for alternatives. Update: Support reached out after the bad review and then proceeded to email me that searched through their emails and didn't see our email. Which was interesting since they replied on the original email thread. We ended up installing due to the lacking customer support.

We have sent three emails, and it has been a month with no response. We are going on two years of being a customer. This is really disappointing. We will be looking for alternatives.

Hi!!! We've been clients for almost 2 years, we've reached out over these past 2 years 6-10 different times with no response!. I'm reaching out thru the website directly this time to see if someone could help us out in one important issue with the app that weve been experiencing ever since we installed it but the contact support app doesnt work after inquiring if im a robot. Whenever our clients place an order with 35+ items, the app is unable to scan the order, is there a limit of scanneable products? Im reaching out thru here to see if someone can help us I dont know where else to look for contact info. I can delete this review ASAP but please reach out! out store is makeupmxdistribuidora

It's good. It makes it easy to onboard new people in the warehouse. Recommend for everyone. thats the thing we should all must have.

Quick installation and setup. We were up and running in the same day. We've found what we were looking for.

It's what we are looking for and it's going to work for us but I want to switch to the full package. Can someone call me?

We wanted to be able to record lot numbers so we ended up upgrading to the standard app but this was so helpful in getting the process started.

I wish I would have installed this before our holiday rush. I was worried it would slow down our output during our busiest time of the year but we are actually able to get shipments our faster using groovepacker. We are using it all year, but I'm glad we will have it ready for next year..

The app meets our needs. Our orders increase during the holidays and we brought on temporary help and we were worried they wouldn't know our products well and would make mistakes. This app solved all that and I was able to put more focus on marketing during the holiday season.

I really like this app. It catches all our mistakes. It does show a lot of "error" messages, but usually refreshing it a couple of times takes care of that. - Only area of improvement is to let you print more than 10 Packing slips. That's a lot of clicking and waiting for pages to load to do 200+ orders 10 at a time. I would double what I pay for the subscription if it could do 1 additional thing: predict the shipping package and print it on the packing slip so that my workers could know what box they'll need before they start fulfilling the order. Overall I am very happy with the app and I hope it continues to make updates as it's the only app I've found so far that offers this service. Get the app - you'll save time and money.

Fantastic App. Easy to use and easy to integrate. Dan is very responsive to any questions you may have. Highly recommended.

We use this app to scan orders at our Fulfillment Center. Since using this app the Pick Errors have gone down significantly. Recently they have added a feature to verify the shipping label one the order has been scanned. I like how adding this feature they have addressed the major areas of concern that may happen during fulfillment of orders. Their customer service is also great. They respond to concerns or issues very quickly and are very kind.

I wish I had found this about a year ago. I hired some help in the shipping room and pick pack errors had been an ongoing battle since. This is a simple scan to verify process that seems well thought out. First you scan the order number, then you scan the products. If you have the wrong product it buzzes you. If there is more than one of an item you have to scan each one and it counts. Lifesaver! It easy to see what is going on as you scan with pictures of the item, dummy proof I think (we will put that to the test ;)). Before starting I had to add barcodes for the items. Dan suggested using the sku and that was fine for our needs. The multi-label barcode app works well for creating the product labels. I had a zebra barcode scanner from another project and it worked, plug and play with the app and barcodes. I recommend GP lite if you are needing some packing help. It is certainly faster than double checking every order. I have not seen a single error since we started using this except for an item we did not have barcoded yet so I have to take the blame there. Overall good app. I would like to see them add barcode printing. I would give 4 starts but the support when contacting with questions was excellent so I'll say 5 stars as long as things are going smooth and it catches all our errors.