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Customer reviews: Grid & Pixel Email‑SMS‑Popups

Develop by Shopify

Reviews (154)

Overall rating
4.9

What Merchants Think

The consensus among merchants using "Grid & Pixel Email Templates" is overwhelmingly positive. Users praise its ease of use, dynamic design capabilities, and impactful integration with Shopify. Many have reported a noticeable improvement in email engagement and revenue growth, attributing the app as a game changer for their marketing efforts. Customer service, particularly from John and his team, is highlighted as being exceptional and supportive throughout the onboarding and usage process.

Key Strengths

  • Seamless integration with Shopify and Klaviyo
  • Highly customizable and visually appealing email templates
  • Significant improvement in email engagement, click-through rates, and sales conversions
  • Outstanding customer service and dedicated support team
  • Cost-effective and offers high return on investment
  • Automated flows and campaign setup for marketing

Common Concerns

  • Limited customization in text length and template design for certain users
  • Short trial period with no free plan available
  • Small issues with template text translation for non-English users

Final Thoughts

"Grid & Pixel Email Templates" is highly recommended by its users for its powerful email marketing capabilities and exceptional customer support. While there are minor concerns regarding template customization and trial periods, its strengths significantly outweigh these drawbacks. The app is especially beneficial for Shopify store owners looking to elevate their email marketing strategy with professional, engaging templates and seamless platform integration.

Bamblu

Nov 28, 2025  on Shopify

I am very impressed with not only the quality of the emails, the content and the quality of the graphics but i'm also really enojying working with the team to level up my email game!

GRISÉ NYC

Nov 26, 2025  on Shopify

This app has been amazing so far. The Grid & Pixel team goes above and beyond with their support. The team is fast, attentive, and genuinely invested in helping merchants succeed. They responded right away, troubleshot everything quickly, and made sure my setup was smooth even during a busy season. Their communication, turnaround time, and overall care truly stand out. If you value reliable customer service and an app team that really shows up for you, I highly recommend this app.

Tucketts™

Nov 14, 2025  on Shopify

I have only good things to say about this app and the service provided. We had a bot attack that brought down to zero our email revenue and the team Grid & Pixel helped us to fix the issue and bring back our sales through email. Excellent customer service, love the designs and the support received. Highly recommended, better than any email marketing agency!

High Value Target

Nov 11, 2025  on Shopify

What I found is that the sale I run must match whatever templates Grid Pixel provides. If I want to run a sale on a specific product at say 25% off, I have to hope there is a Grid Pixel template with the same sale because I can't change the templates. If I try to change the template there are glitches. Btw, there appears to be no option available anywhere to cancel the Grid Pixel subscription, there is only an option to change the plan.

xotheblanket

Nov 04, 2025  on Shopify

Great graphics. I'm a bit early but the support and help from Grid and Pixel is above and beyond. They've helped walk me thru alot of their offerings. They really care about their customers and helping small businesses work thru flows, emails, and social media.

Swell Skin

Nov 01, 2025  on Shopify

Just signed up for this app and It is hard to believe that I can accomplish so much by so little. As a solo owner with limited staff, Grid & Pixel's hands off platform does it all for me so I can focus on all the other things. I have been waiting for something like this for years and it is finally here. The service is fantastic with quick responses and efficient organization of audience (took me years to do this) and campaigns. No more worries for me. Thank you!!

Tabita Bags with Love

Oct 26, 2025  on Shopify

The app is fantastic...very advanced way to manage and automate Klaviyo. Since we do not start from scratch we had a lot to customize, and the team has demonstrated relentless committment to factor in my custom needs. Really suggested for both new stores and mature ones.

Danish Design Store

Oct 24, 2025  on Shopify

Grid & Pixel's customer service team is knowledgeable, attentive, detail-oriented, and quick! Rob, John, and Cathy have all provided us a level of expertise with Klaviyo + Shopify that makes them an extended part of our marketing team.

Beck Ranch Premium Beef

Oct 03, 2025  on Shopify

I love Grid & Pixel. It is so easy to customize their templates. But they also have amazing customer support!!

Kandyway

Oct 01, 2025  on Shopify

I am kind of blown away on how good grid and pixel is. I had previously set up all my own flow and was manually sending campaigns. The results with grid and pixel are 10x better and its 10x easier then doing things internally. Super fast communication and great results. I cant wait to see what else they have in the pipeline.

IsabelleGraceJewelry

Aug 28, 2025  on Shopify

I've had an excellent experience using Grid & Pixel for my store. Lynn has gone above and beyond to educate me, answer my questions, and help me in any way she can. I couldn't be more pleased with the level of service I've received. I highly recommend.

Lavender Hill Clothing

Aug 27, 2025  on Shopify

Grid & Pixel have helped our email campaigns tremendously. They’re now more elevated and professional but most importantly driving profitable revenue.

Design Public

Aug 18, 2025  on Shopify

Grid & Pixel has more than paid for itself. Within the first month, the team helped us sunset inactive accounts, which cut our Klaviyo bill in half and improved our deliverability. Email-driven sales continue to increase each month. We recently added Campaigns support in addition to the Flows, which makes it easy to stick to a consistent marketing schedule without having to stress about whether you're sending too frequently or to the right people. We adopted the Grid & Pixels features step-by-step, and upgraded only when we saw we were getting meaningful results. We started with self-serve templates, which outperformed all our previous campaigns in opens/clicks. We then added Flows support, which boosted our deliverability and sales. And now with Campaigns support, we have a really solid email program that drives a reliable amount of traffic and conversions and continues to grow.

Design by O.H.

Jul 23, 2025  on Shopify

As a new business owner, it has been great to have Grid & Pixel on board to help me with my email marketing. The team was very responsive and took the time to understand my brand in order to develop flows, email messages, and templates for my Shopify site. This is a team that is very knowledgeable and works quickly. I am very happy with their service!

Paw Prints

Jul 07, 2025  on Shopify

As someone handling the tech and frontend setup in a fast-paced startup, I know firsthand how much design consistency and product presentation affect conversion rates. We’ve been using Grid & Pixel for a few months now, and it’s made our product pages feel a lot more premium without needing to custom-code everything.

Kinda Co.

Jun 25, 2025  on Shopify

The Grid & Pixel team have been fantastic to work with. They professionally set up our email flows and the personalised graphic features have significantly improved our email performance, we've seen really strong click rates since implementing their system. John is super responsive to any issues or questions. What really sets them apart is how genuinely helpful they are in making sure everything works perfectly for your business. If you're looking for a reliable email personalisation solution that actually delivers results, I'd definitely recommend Grid & Pixel. Professional and effective!

KOKO HARLEY

Jun 10, 2025  on Shopify

The Grid & Pixel app is exactly what I needed to get all of my email flows built, designed, and ready to go live—without stress or guesswork. The service feels truly personalized. Cathy took the time to understand my brand and delivered emails that look and feel like me. Every detail was handled with care and excellence. I couldn’t be happier with the results. Highly recommend this app if you want professional, on-brand emails done right.

DoNatureza

Jun 02, 2025  on Shopify

En la instalacion todo funciona bien, pero y después son solo respuestas automaticas con nada de innovación en el plan full

Wrexham USA

May 16, 2025  on Shopify

Highly recommend. Great onboarding experience using my branding, images, messaging and purpose. Marketing email setup was on point, just a few minor tweaks requested which they implemented very quickly. Whether the online chat or via email, response time always very quick.

Made in the Shady

May 01, 2025  on Shopify

Thank you so much ! I have sent 2 of my own emails so far and I can’t believe how EASY IT IS!! Seriously after just a few clicks, I have a super professional well written, and beautiful email (that people actually open and click!) !!! Takes like 5 minutes tops!! I should have done this SO MUCH sooner! (forehead slap to myself!) Thank you creating this AMAZING program. I am super new to Grid & Pixel - but already a SUPER FAN! Cant recommend enough!

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