Reviews: Grapevine Post Purchase Survey

Customer reviews: Grapevine Post Purchase Survey

Reviews (180)

Overall rating

5

24
4
3
2
1

What Merchants Think

Merchants have a highly positive view of "Grapevine Post Purchase Survey". The general consensus is that the app is user-friendly, effective at gathering valuable customer insights, and backed by exceptional customer support. Many users highlighted the app's role in enhancing their marketing strategies and understanding customer behavior. Grapevine has proven to be a reliable tool for merchants looking to obtain actionable feedback from their customers.

Key Strengths

User-friendly and easy to set up.
Effective at providing valuable customer insights.
Outstanding customer support with quick and helpful responses.
Integration capabilities with Shopify Flow and other systems.
Fair pricing compared to other survey solutions.
Helps track marketing effectiveness and customer feedback effortlessly.

Common Concerns

Initial setup difficulties for some users, resolved by support.
Minor issues with reporting, although quickly addressed by the support team.

Final Thoughts

Overall, "Grapevine Post Purchase Survey" receives high praise for its usability, functionality, and robust customer support. It stands out as a valuable tool for businesses seeking to enhance their customer understanding and marketing strategies. With its reliable survey features and responsive support team, merchants consistently recommend it as an essential app for growing their businesses.

CORDA

Feb 29, 2024 on Shopify

I've been using this app for 2+ years and it has been invaluable to my small business to understand how our customers are finding us. The app works great AND the customer service is awesome. I just reached out to the Grapevine team because some I thought there was an issue. Stuart very quickly troubleshooted what was going on, and it turns out the issue was with something completely different. I was able to get that resolved asap and really appreciate them helping me get it sorted! Highly recommend!

Fracture

Oct 27, 2023 on Shopify

I highly recommend this app for the support alone. The app made things very easy to setup... the one issue we ran into was around reporting and the support team worked tirelessly with us to ensure that we had exactly the reporting that we need in both the platform and via custom events in GA. I've never had such positive experience with an app and developer.

ALT. Fragrances

Sep 26, 2023 on Shopify

Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!

Bluefishfinder.com

Aug 28, 2023 on Shopify

Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!