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Customer reviews: Grapevine Post Purchase Survey

Develop by Shopify
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Reviews (156)

Overall rating
5

What Merchants Think

Merchants have a highly positive view of "Grapevine Post Purchase Survey". The general consensus is that the app is user-friendly, effective at gathering valuable customer insights, and backed by exceptional customer support. Many users highlighted the app's role in enhancing their marketing strategies and understanding customer behavior. Grapevine has proven to be a reliable tool for merchants looking to obtain actionable feedback from their customers.

Key Strengths

  • User-friendly and easy to set up.
  • Effective at providing valuable customer insights.
  • Outstanding customer support with quick and helpful responses.
  • Integration capabilities with Shopify Flow and other systems.
  • Fair pricing compared to other survey solutions.
  • Helps track marketing effectiveness and customer feedback effortlessly.

Common Concerns

  • Initial setup difficulties for some users, resolved by support.
  • Minor issues with reporting, although quickly addressed by the support team.

Final Thoughts

Overall, "Grapevine Post Purchase Survey" receives high praise for its usability, functionality, and robust customer support. It stands out as a valuable tool for businesses seeking to enhance their customer understanding and marketing strategies. With its reliable survey features and responsive support team, merchants consistently recommend it as an essential app for growing their businesses.

COCOLAB

Dec 23, 2025  on Shopify

Spirit Pieces

Dec 13, 2025  on Shopify

Love this app, gives me valuable information first hand.

LILLYDOO

Dec 12, 2025  on Shopify

We were looking for a solution to implement a thank-you survey after checkout, and Grapevine turned out to be exactly what we needed. The tool is simple, straightforward, and provides a great customer experience. The Klaviyo integration was a key requirement for us and really made our lives easier. On top of that, the support is outstanding—Sam is incredibly kind, responsive, and always willing to help. The team’s openness to improving the product based on customer feedback makes Grapevine the best solution we could have chosen.

Ofrieda

Dec 05, 2025  on Shopify

Great App and great support! Easy to set up and the support helps with every question. We love the Klaviyo integration which helps us collecting the custom data.

Clínica Belenus

Dec 02, 2025  on Shopify

AnimalBiome

Dec 01, 2025  on Shopify

It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).

Boona

Nov 28, 2025  on Shopify

So far, this does everything I need and does so very well. Support is also excellent. Competitor's prices are shameful which is what got me looking for alternatives. That's not to say that this pricing is reasonable (it's a survey app that costs $300/year...) but it's certainly tolerable.

natüür

Nov 21, 2025  on Shopify

I truly love this app. If you really want to set-up a quick and intuitive post-purchase survey without overcomplicating the process, this is the app to install. Very helpful, proactive customer support. Awesome value for little charge.

FitKnicks

Nov 01, 2025  on Shopify

LiQuid

Oct 29, 2025  on Shopify

Free Fly Apparel

Oct 20, 2025  on Shopify

Overall, I am pleased. Appreciate the team's attentiveness to our requests! No brainer making this switch from alt post purchase survey apps.

Tony’s Chocolonely United States

Oct 20, 2025  on Shopify

Conscious Step

Oct 16, 2025  on Shopify

Grapevine was incredibly easy to set up so we could start getting data about our customer journey immediately. It's also great value for us as a small team, and we're excited to look for more ways to use it and learn more about our customers!

Damaso

Oct 02, 2025  on Shopify

MAXHOSA AFRICA

Oct 02, 2025  on Shopify

Belavola

Oct 01, 2025  on Shopify

BAROQUE

Sep 29, 2025  on Shopify

Flo Mattress

Sep 04, 2025  on Shopify

Great value for how much they charge! Sam from the Grapevine team was really helpful in how we can make more use of our surveys. Really appreciate when a team is responsive especially when seated in a different time zone. Really happy with the app so far!

Dofos Pet Centre

Aug 12, 2025  on Shopify

Works great and POS integration is amazing, Stu in support is super helpful

RUFSKIN®

Aug 07, 2025  on Shopify

Easy to use and install. Great customer service, very helpful and responsive.

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