Taranker.Com Logo
Govalo | Gift Card Suite logo

Customer reviews: Govalo | Gift Card Suite

Develop by Govalo
<h3>What Merchants Think</h3> <p>Merchants generally view "Govalo | Gift Card Suite" as a strong and innovative solution for managing gift cards. The app is praised for its ease of use, user-friendly interface, and valuable tools that enhance sales and customer engagement. While many appreciate the continuous feature updates and robust functionality, some merchants have experienced challenges with customer support, particularly in resolving technical issues promptly.</p> <h3>Key Strengths</h3> <ul> <li>Easy setup and user-friendly interface.</li> <li>Flexible and comprehensive features for gift card management.</li> <li>Seamless integration with other applications.</li> <li>Effective in preventing gift card fraud.</li> <li>Innovative solutions for maximizing gift card conversions.</li> <li>Helpful customer support as noted in several experiences.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with the responsiveness of customer support.</li> <li>Technical problems needing more agile resolutions.</li> <li>Requests for improved functionality in importing and exporting data.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Govalo | Gift Card Suite" is well-received by merchants who praise its feature-rich and flexible approach to gift card management. Although some face challenges with customer support, the app is considered a significant enhancement over default systems, essential for businesses seeking to optimize their gift card offerings. Its continuous updates and solid performance make it a reliable tool for merchants looking to integrate a sophisticated gift card solution into their e-commerce platforms.</p>

Reviews (22)

Overall rating
3.5

What Merchants Think

Merchants generally view "Govalo | Gift Card Suite" as a strong and innovative solution for managing gift cards. The app is praised for its ease of use, user-friendly interface, and valuable tools that enhance sales and customer engagement. While many appreciate the continuous feature updates and robust functionality, some merchants have experienced challenges with customer support, particularly in resolving technical issues promptly.

Key Strengths

  • Easy setup and user-friendly interface.
  • Flexible and comprehensive features for gift card management.
  • Seamless integration with other applications.
  • Effective in preventing gift card fraud.
  • Innovative solutions for maximizing gift card conversions.
  • Helpful customer support as noted in several experiences.

Common Concerns

  • Issues with the responsiveness of customer support.
  • Technical problems needing more agile resolutions.
  • Requests for improved functionality in importing and exporting data.

Final Thoughts

Overall, "Govalo | Gift Card Suite" is well-received by merchants who praise its feature-rich and flexible approach to gift card management. Although some face challenges with customer support, the app is considered a significant enhancement over default systems, essential for businesses seeking to optimize their gift card offerings. Its continuous updates and solid performance make it a reliable tool for merchants looking to integrate a sophisticated gift card solution into their e-commerce platforms.

lovethatleaf

Dec 02, 2024  on Shopify

No service / customer support. I've tried via live chat and email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales.

Coraline Skincare

Sep 03, 2024  on Shopify

The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.

Scroll to Top