Customer reviews: Gooten: Print on Demand

<h3>What Merchants Think</h3> <p>The "Gooten: Print on Demand" app has generally received positive feedback from merchants, with many praising its ease of use, wide range of products, and seamless integration with e-commerce platforms like Shopify. Customers appreciate the app's user-friendly interface and high-quality product offerings, often recommending it to others in the print-on-demand (POD) business space. However, there are some notable concerns, particularly in relation to customer service and shipping costs.</p> <h3>Key Strengths</h3> <ul> <li>Easy-to-use user interface and setup process</li> <li>Wide range of high-quality product offerings</li> <li>Seamless integration with platforms like Shopify and Etsy</li> <li>Reliable and fast shipping for many users</li> <li>Good customer service report by some users</li> </ul> <h3>Common Concerns</h3> <ul> <li>High and potentially unpredictable shipping charges</li> <li>Inconsistent customer service response times and quality</li> <li>Issues with specific product quality and lack of customization options</li> <li>Difficulties with product uploading and image size requirements</li> <li>Data security concerns, such as instances of data breaches</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Gooten: Print on Demand" is a well-regarded app in the POD space, known for its expansive product catalog and ease of use. While it excels in many areas, such as integration and user experience, prospective users should be aware of potential issues with shipping costs and customer service. Despite these concerns, many merchants find Gooten to be a valuable tool for their businesses, especially those prioritizing product quality and variety.</p>

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Reviews (516)

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What Merchants Think

The "Gooten: Print on Demand" app has generally received positive feedback from merchants, with many praising its ease of use, wide range of products, and seamless integration with e-commerce platforms like Shopify. Customers appreciate the app's user-friendly interface and high-quality product offerings, often recommending it to others in the print-on-demand (POD) business space. However, there are some notable concerns, particularly in relation to customer service and shipping costs.

Key Strengths

Easy-to-use user interface and setup process
Wide range of high-quality product offerings
Seamless integration with platforms like Shopify and Etsy
Reliable and fast shipping for many users
Good customer service report by some users

Common Concerns

High and potentially unpredictable shipping charges
Inconsistent customer service response times and quality
Issues with specific product quality and lack of customization options
Difficulties with product uploading and image size requirements
Data security concerns, such as instances of data breaches

Final Thoughts

Overall, "Gooten: Print on Demand" is a well-regarded app in the POD space, known for its expansive product catalog and ease of use. While it excels in many areas, such as integration and user experience, prospective users should be aware of potential issues with shipping costs and customer service. Despite these concerns, many merchants find Gooten to be a valuable tool for their businesses, especially those prioritizing product quality and variety.

MAGA Market

Dec 05, 2024 on Shopify

Denied printing my designs of a president even though they fall under parody/fair use

County Sprout

Oct 15, 2024 on Shopify

TLDR: Gooten’s shipping charges are outrageous, customer service is slow and unhelpful, my data was compromised, product quality is poor, and their scents are unbearable. I was charged $67 to ship less than 2 lbs of sample orders, so while their pricing may seem competitive initially, just wait until you see the outrageous shipping charges. When I contacted their service team, I was told, “All of our fees are outlined on our website,” despite the buried info. Since it was less than 24 hours after I placed the order, I simply asked them to cancel, but they refused. Their service team is slow, offers mediocre support, expresses zero empathy, and has no urgency. Then, four days after placing my order, I was notified that my account had been part of a data breach. I’m still trying to get details to monitor my identity, but extracting info from them is painful. The quality of the products is sub-par—the AOP hoodie I ordered looks like it was stitched together by a 3rd-grade art class, and without labeling options, it looks cheap and homemade. On top of that, their candle scents are unbearable, smelling extremely synthetic to the point of causing headaches. Would not recommend.

Alienature

Sep 04, 2024 on Shopify

Biggest issue i have with them is the customer service is trash, they make it very difficult to contact them and when you finally do they say they will get back to you with 36 business hours. which they have not. which is not good if you are trying to run a business through their POD service and fix problems as they arrive. Right now im having trouble with one of the hats, it tells me the required image size for the print area, i have made the image exactly that and even tried smaller but every time i try to upload it says the image is to big even though it is well with in the guide lines. Im to far in now to switch to another POD service but i highly recommend going to any other company. Gooten is all around a nightmare. Also shipping costs are a nightmare, they charge shipping from each production site where they print the merch, which is understandable. however im currently trying to order 3 different products from two production sites. the hat shipping will cost 7.99, im also ordering a pair of socks and a fanny pack but they come from a different print location, they are charging 23 usd dollars shipping for this one. im in canada so the equals close to fifty dollars shipping for a hat, pair of socks and a fanny pack. Try convincing a customer thats a good shipping rate... like ive already said gooten is awful to deal with. FIND ANYTHING ELSE

Orange Man Bad

Jun 07, 2024 on Shopify

Gooten is the most fragmented disconnected print on demand supplier / Middleman I have used. I thought since they were slightly cheaper than printful it would be worth the switch, but I have had nothing but constant headaches with them. Nothing is seamless you almost have to manually do everything and there is hardly anything online when it comes to support. Seriously don't waste your time here.