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Customer reviews: Gooten: Print on Demand

Develop by Gooten

Reviews (516)

Overall rating
4.3

What Merchants Think

The "Gooten: Print on Demand" app has generally received positive feedback from merchants, with many praising its ease of use, wide range of products, and seamless integration with e-commerce platforms like Shopify. Customers appreciate the app's user-friendly interface and high-quality product offerings, often recommending it to others in the print-on-demand (POD) business space. However, there are some notable concerns, particularly in relation to customer service and shipping costs.

Key Strengths

  • Easy-to-use user interface and setup process
  • Wide range of high-quality product offerings
  • Seamless integration with platforms like Shopify and Etsy
  • Reliable and fast shipping for many users
  • Good customer service report by some users

Common Concerns

  • High and potentially unpredictable shipping charges
  • Inconsistent customer service response times and quality
  • Issues with specific product quality and lack of customization options
  • Difficulties with product uploading and image size requirements
  • Data security concerns, such as instances of data breaches

Final Thoughts

Overall, "Gooten: Print on Demand" is a well-regarded app in the POD space, known for its expansive product catalog and ease of use. While it excels in many areas, such as integration and user experience, prospective users should be aware of potential issues with shipping costs and customer service. Despite these concerns, many merchants find Gooten to be a valuable tool for their businesses, especially those prioritizing product quality and variety.

Wild Like Art

Nov 03, 2024  on Shopify

Very impressed with the UX and service thus far (4 week in) - its so much quicker than a few other POD I work with - not perfect yet but very good enough to recommend - clear UI and thoughtful product journey which is a relief. The 3rd party integrations are fantastic (etsy etc).

Wicked Cuties

Oct 29, 2024  on Shopify

So far my experience has be great. Easy to use plenty of merch to choose from. I am grateful to have stumbled upon them.

Super Beachy LLC

Oct 26, 2024  on Shopify

I inadvertently found Gooten while looking for one particular POD product and so far have been very impressed with their catalog and their support. I had a question early on which they responded to right away with very helpful information.

Finnish-American Kauppa

Oct 21, 2024  on Shopify

I've used a number of print-on-demand apps through Shopify over the years and Gooten has consistently been the least headaches both with easy integration, great quality products, and fast shipping. I've only rarely had limitations or issues. Most recently I implemented an entire first-time store for my job, and chose to use almost soley Gooten because it has been consistently 5 stars over the years. Easy set up. Quick shipping. High Quality. You can't ask for better than that.

County Sprout

Oct 15, 2024  on Shopify

TLDR: Gooten’s shipping charges are outrageous, customer service is slow and unhelpful, my data was compromised, product quality is poor, and their scents are unbearable. I was charged $67 to ship less than 2 lbs of sample orders, so while their pricing may seem competitive initially, just wait until you see the outrageous shipping charges. When I contacted their service team, I was told, “All of our fees are outlined on our website,” despite the buried info. Since it was less than 24 hours after I placed the order, I simply asked them to cancel, but they refused. Their service team is slow, offers mediocre support, expresses zero empathy, and has no urgency. Then, four days after placing my order, I was notified that my account had been part of a data breach. I’m still trying to get details to monitor my identity, but extracting info from them is painful. The quality of the products is sub-par—the AOP hoodie I ordered looks like it was stitched together by a 3rd-grade art class, and without labeling options, it looks cheap and homemade. On top of that, their candle scents are unbearable, smelling extremely synthetic to the point of causing headaches. Would not recommend.

kleinebuchstaben

Oct 06, 2024  on Shopify

Gute ausgereifte App! Toll ist auch das Gooten Etsy implementiert ist, somit kann ich automatisch die Bestellungen direkt zu Gooten schicken und ich habe nichts mehr zu tun! Auch die Schnelligkeit ist in meinem Bereich bisher perfekt. Ich hoffe das es auch zur Weihnachtszeit so bleibt ;)

Alienature

Sep 04, 2024  on Shopify

Biggest issue i have with them is the customer service is trash, they make it very difficult to contact them and when you finally do they say they will get back to you with 36 business hours. which they have not. which is not good if you are trying to run a business through their POD service and fix problems as they arrive. Right now im having trouble with one of the hats, it tells me the required image size for the print area, i have made the image exactly that and even tried smaller but every time i try to upload it says the image is to big even though it is well with in the guide lines. Im to far in now to switch to another POD service but i highly recommend going to any other company. Gooten is all around a nightmare. Also shipping costs are a nightmare, they charge shipping from each production site where they print the merch, which is understandable. however im currently trying to order 3 different products from two production sites. the hat shipping will cost 7.99, im also ordering a pair of socks and a fanny pack but they come from a different print location, they are charging 23 usd dollars shipping for this one. im in canada so the equals close to fifty dollars shipping for a hat, pair of socks and a fanny pack. Try convincing a customer thats a good shipping rate... like ive already said gooten is awful to deal with. FIND ANYTHING ELSE

DarkThreads

Jul 29, 2024  on Shopify

Les Impressions les plus large que j'ai trouvé et des vêtements de qualité. Shipping un peu plus long que j'aurais aimé mais ça vaut la peine.

WolfBerri

Jul 14, 2024  on Shopify

I love their pet products, and they're priced perfectly unlike other POD companies, their wall art section is good, I wish that the neck label were more customizable per color on t-shirts, but above all I'm pretty happy with the over all product selection and prices.

Deesign Deevas

Jul 08, 2024  on Shopify

The amount of products are good and it connects well with shopify. I'd like to see a few more mockups available. Overall user friendly, a good option to use in your POD business and nice layout.

My Store

Jul 08, 2024  on Shopify

Pretty good POD store with a good selection of apparel. Prices are reasonable and usually undercut other 'larger' POD stores. I particularly like the high quality blanks 'shakawear' and 'bayside' as these premium products suit the type of customer my nice is geared towards. User interface is above average. PRINTING size on apparel is a lot better than the other POD stores, so especially good, if you like larger prints on your t-shirts and sweatshirts.

My Store

Jul 03, 2024  on Shopify

As the potential of POD expands, I was looking for a more luxurious partner that offers high-quality products, especially in Home Decor. I search everywhere and found myself discouraged, UNTIL I heard someone mention GOOTEN. I thought it was too good to be true, but I am here to report this company is the next level in POD. Pay attention to the market's desire for more luxe!

David Tull Art

Jul 02, 2024  on Shopify

I’m a new customer, but so far I have nothing but good things to say. My customers have been very impressed with the quality and craftsmanship of the throw pillows and accent mugs. I can wait to create more products. The software is easy to learn, and the wide selection of merchandise really sets Gooten apart from the competitors. Tech support is also top notch.

TheLovelyWildShop

Jun 27, 2024  on Shopify

So far I'm really enjoying using Gooten. I'm pretty impressed with their product range and their prices are fair, especially in comparison with other print on demand companies. For products like their soda can glasses and cards, they're my go-to!

Orange Man Bad

Jun 07, 2024  on Shopify

Gooten is the most fragmented disconnected print on demand supplier / Middleman I have used. I thought since they were slightly cheaper than printful it would be worth the switch, but I have had nothing but constant headaches with them. Nothing is seamless you almost have to manually do everything and there is hardly anything online when it comes to support. Seriously don't waste your time here.

Brooke Zitting, LLC

Jun 05, 2024  on Shopify

Gooten has a higner quality product than many other drop shippers. I appreciate the ease or ordering and payments.

Arcana Trove

May 28, 2024  on Shopify

Fantastic service, hassle-free shopify integration, received decent support over email. One of the very few woven product suppliers with a seamless automatic setup.

CLH Designs

Apr 22, 2024  on Shopify

I really appreciate the ease of their product creation platform. Very easy to use, almost intuitive. I look forward to a long association.

Inspirational Giftings

Apr 15, 2024  on Shopify

I've just found Gotten and I am happy to say that I haven't had any problems with them. I understand why Shopify has them on their top list at this time.

TheDynaSmiles.com

Mar 31, 2024  on Shopify

When push came to shove, Gooten exceeded my expectations. They were able to handle my 800+ orders during this past holiday rush season with ease. I did not have any delays with product turnaround and the majority of my customers loved their ordered item. Also, their customer service reps are very helpful and they were able to solve any issues that came up. I do think their user interface is a bit dated so I hope they can update it soon.

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