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Customer reviews: SMPS Google Customer Reviews

Reviews (284)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive perception of the "SMPS Google Customer Reviews" app. Many users commend the app for its usefulness and ease of use. The standout feature, however, appears to be its exceptional customer support, which numerous reviews emphasize. Users greatly appreciate the responsive and efficient assistance provided by the support team, which enhances their overall experience with the app.

Key Strengths

  • Exceptional customer support - quick, responsive, and knowledgeable.
  • User-friendly interface and easy to configure.
  • Effective problem-solving by the support team.
  • The app functions smoothly and meets merchant expectations.
  • Useful features that enhance the functionality of the app.

Common Concerns

  • Initial setup may be confusing for some users, requiring support assistance.
  • Instances of slow customer support response times reported by some users.
  • Concerns about the app not consistently working over time.

Final Thoughts

The "SMPS Google Customer Reviews" app is well-received by merchants, primarily due to its ease of use and the stellar customer support provided by the team. While a few users experienced initial setup challenges and occasional delays in support response, the overall functionality and the quality of service make it a recommended tool for integrating Google Customer Reviews into a Shopify store. The app's reliability and helpful support staff largely contribute to its positive reception among users.

My Store

Nov 18, 2024  on Shopify

first-class customer service and the app runs smoothly as promised.

Reid's Boutique

Jun 14, 2024  on Shopify

Perfect all the way saad was helpful highly recommended

Buyngs

Mar 16, 2024  on Shopify

I've been using this Shopify app for a while now, and what sets it apart is its stellar support team. Whenever I've encountered an issue, their support agents have been quick to respond and incredibly helpful. Unlike other brands where support feels impersonal or lacks expertise, this team genuinely listens to your concerns and provides targeted solutions. They're not just reading from a script; they understand their product inside out. What I appreciate most is their speed. No long wait times or back-and-forth emails. They hear your problem, understand it, and swiftly provide a solution. It's refreshing to get such efficient support. I highly recommend giving this app a try. Their support alone makes it worth it!

PokeRvm

Mar 13, 2024  on Shopify

Support staff was very attentive and helpful!

Garden Elements

Mar 06, 2024  on Shopify

The app works great; configuring yourself is possible, but I would recommend going through the configuration and then reaching out to support to verify and adjust; their support is really good, and they are able to get it working perfectly quickly. Highly recommend.

Hollyberry Cosmetics UK

Mar 04, 2024  on Shopify

Always great service

ShadyVEU

Feb 16, 2024  on Shopify

The team at SMPS is so helpful and reliable! they were able to help me set up my code correctly since I think I was doing something wrong. They came in and handled the entire thing for me. I would recommend this app.

www.bandierajewellers.com

Feb 08, 2024  on Shopify

I had a problem with the app. Got Chatting with a representative who was nice enough to educate me on what the requirements for the badge is. Not what I wanted to hear, but they surely gave me the knowledge to overcome the problem.

EggCartons.Com

Jan 12, 2024  on Shopify

Am tech illiterate. Have emailed them 4-5 times since downloading this very straightforward app to ask (in hindsight) very straightforward questions. They responded quickly and kindly every single time. Great app and service. We recommend!!

SINKO GAME

Jan 02, 2024  on Shopify

I could not get it to work following the simple instructions. I tried everything. After reaching out to support they were able to fix the problem right away.

Flagman of America

Dec 29, 2023  on Shopify

Very useful app and very helpful customer service. All around happy with the purchase

Domestify

Sep 29, 2019  on Shopify

This app is very easy to use and has great features. The support from this team is awesome, I love working with all their apps.

Shopatdean

Jun 07, 2016  on Shopify

We were pleased that we were finally able to get our Google Trusted Store setup with this app. Amit was helpful and solved a placement issue immediately. We highly recommend the Simp Google Trusted Store app.

Casinosupply

Jun 04, 2016  on Shopify

Extremely helpful customer service! Had a minor problem just after installation, but it was addressed quickly. Works great!

Biltongtogo

Feb 17, 2016  on Shopify

We are very happy with this app integration and the customer service given. The Google Trusted Store badge is a very useful way to give trust and integrity to your store (of course only if your store actually gives good customer service, like ours does).

Prymaxe Vintage

Feb 09, 2016  on Shopify

Great app works like a charm.

Teslaccessories Com

Jan 11, 2016  on Shopify

Excellent set-up, customer service and follow-through. Amit walked us through the process in great detail and made it all so easy. Highly recommended!

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