Such quick and great customer service by Anne, she immediately helped me with positioning which I didnt think would happen

I was charged a usage fee based on over 200 orders, even though I never implemented or used any part of the app. Simply accessing the app triggered charges, which I was completely unaware of. I didn’t set anything up, activate any features, or receive any benefit — yet I was still billed as if the app was running on my store. I contacted their support, but they were not helpful at all. Even after I explained that I didn’t use the app in any way, they insisted the charges were valid and stopped replying after saying they’d “escalate it to management.” It’s been days with no response. The billing model is unclear and unfair. Avoid this app unless you want to risk being charged for something you didn’t even use.

"gratis" Than you download it and the first thing you see is the payment request. STO DOING THIS, THIS KIND OF """MARKETING""" DOESN'T WORK AT ALL

It's a great app, but it does not let me adjust the positioning of the widget. It is asymmetrical to my template.

Emily did a great job helping me resolve my issue. I like their service and I believe it will lead to more sales in our store!

it's good at getting add on/gift wrapping conversions however the user setup interface is not so easy. i.e it's difficult to distinguish between add ons/services that you've set up and edit

The app is smooth. It does exactly what it advertises. If you are looking for an app that allows you to add add-ons to increase your revenue, which also smoothly works with your theme, and also engenders customer experience, then look no further because this is it. The support team is top notch. They are fast to respond and are very helpful.

Support is fantastic. They truly stand behind their product and will go to the moon and back to help you resolve any issues. App has worked great since day one and works flawlessly with theme. The app really elevates customer experience.on my site.

They need to fix their pricing, they just suddenly and without warning added a stamp on my beautiful website design and now their paid option is outrageously expensive. The app lacks the same customization as their competitors, but yet they are way more expensive. They get one star due to how they modified my theme without warning and now they want to charge me $20 a month to use the app while their competition charges 9.99.

Very expensive compared to competitors. Their price structure is based on how many Shopify orders you get. For example you get: •0-50 orders per month, your price is 9.99 •51-100 order per month, your price is 19.99 Big ouch given that their competitors are much more customizable and charge $9.99 for unlimited orders. I think you need to review your pricing policy because it makes no sense to charge way kore than competition for less value.