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Customer reviews: Gojiberry Survey & Feedback

Develop by EDOCODE

Reviews (22)

Overall rating
5

What Merchants Think

Merchants generally find "Gojiberry Survey & Feedback" to be an intuitive and valuable tool for gathering customer insights. The app is praised for its ease of integration and the positive impact it has on understanding customer behavior. Many users report high satisfaction with both the app's functionality and the support team’s responsiveness.

Key Strengths

  • Easy and quick setup process, often completed in minutes.
  • High survey response rates and valuable insights post-purchase.
  • Excellent customer support with proactive engagement and fast responses.
  • Sleek and user-friendly interface.
  • Continuous development with regular feature updates.
  • Broad applicability for Shopify stores with no coding required.

Common Concerns

  • Limited to post-purchase surveys with no option for website or blog integration.
  • Potential underutilization of the app's full range of features.

Final Thoughts

Overall, "Gojiberry Survey & Feedback" is well-received for its simplicity and effectiveness in gathering customer feedback on Shopify stores. The app is continually evolving, adding new features that enhance its utility. While it predominantly excels in post-purchase settings, some users look forward to seeing broader integration capabilities. It stands out for its commitment to customer support and ongoing improvements, making it a recommended choice for merchants seeking to enhance their customer engagement strategies.

Timeline Longevity

Feb 13, 2025  on Shopify

Easy, clean and simple. Good tool

Calou - Leben mit Hund und Katze

Feb 05, 2025  on Shopify

Sehr einfach zu integrieren. Wir benutzen die App, um die Käufer nach Abschließen der Bestellung zu befragen. Die Umfrage wird sehr häufig ausgefüllt und die Ergebnisse sind sehr hilfreich.

子供服の型紙販売|+Sew(プラッソ)byちゃきステ

Jan 08, 2025  on Shopify

アプリ導入時、アンケートの回答が選択肢+テキスト入力ができるアプリが、こちらだけだったのが決め手でした。 アンケートは購入後の画面にシームレスで表示されるので、回答率も高くとても便利です。 また質問への回答も素早く、とても丁寧で大変感謝しております。 先日は修正方法を動画付きで教えていただけて驚きました。 アプリ自体もサポート体制も、日本製ならではの安心感です。 今後とも開発、サポートともに期待しております

nepros Tools

Nov 11, 2024  on Shopify

アンケート作成から分析まで分かりやすい。また、サポートもしっかししておりわからないことがあっても対応して頂くことができ非常に助かりました。

Devon + Lang

Oct 09, 2024  on Shopify

I am a big fan of Gojiberry. I think it might be one of the most easy to use and clean post-purchase survey tools on shopify. The team who runs this are top notch, and really took the time to make sure that we felt supported. And i think the 5 second survey is a very unique and useful tool that has helped us better understand our customers wants. Amazing job!

Future Fusion Online

Sep 29, 2024  on Shopify

Very easy to set up, great value! They've done a good job as a new app.

Plum Tack

Jul 10, 2024  on Shopify

So incredibly easy to use! No coding required. I finished setting it up in less than 5 minutes. This really is as easy to use as they say it is. Just works!! Thanks guys.

Scribble Snacks

Jun 02, 2024  on Shopify

Great app & experience with this company has been really unique. Submitted feedback, and they jumped on a video call with me, with their team, to discuss. Had opportunity to discuss future product development with them too. For the app, easy to use & works well. Glad I stumbled across this in the shopify app store.

Vismic

May 10, 2024  on Shopify

Great app! Super intuitive and easy to use, and excellent customer service as well! I've been using it to gather email lists of potential customers and gain feedback from them simultaneously with coupon codes as an incentive. This app collects the whole user journey seamlessly.

ChooMia(チュミア)

Apr 18, 2024  on Shopify

オンラインショップでは顧客の声を直接聞く機会が限られがちです。以前は別のアプリを使用していましたが、技術的な問題で利用できなくなり、その後、このアプリを見つけました。前のアプリでは有料版を利用していたものの、サポートからの返信がなく困っていました。しかし、このアプリは直感的で使いやすいUIが魅力で、無料にも関わらずサポート体制が充実しており、機能のアップデートも頻繁に行われています。さらに、アンケート調査への回答率が高く、非常に満足しています。現在は利用している機能の全てを使いこなせていないため、今後さらに多くの機能を活用していく予定です。

YC Onion

Apr 09, 2024  on Shopify

I love this app; it's great. The team offered great help, and they really take your suggestions seriously and will implement them. I will surely keep using this app and recommend it to other sellers. Look forward to growing with the Gojiberry team :D

Lumier

Apr 03, 2024  on Shopify

アパレルECの運営をしています。3月から使用を開始しましたが、とても使いやすく、非常に満足しています!デザインもお客様が注文後にアンケートを答える際にストレスのない作りになっていると感じます。また、問い合わせに対しての対応も迅速かつとても丁寧で、まだ使用して1ヶ月ほどですが、多くの点を改善・修正してくださり、より使いやすくなっています!マーケティングに活かせるアンケートやその他ユーザー解像度を高める機能が充実しており、未公開の新機能についても期待できるものが多いので楽しみにしています!海外向けのアプリかと思い、初めは不安でしたが、機能も対応も全く問題なく、日本のECでも広く活用できるものだと思います!

GL Extra Enterprise

Mar 08, 2024  on Shopify

Exactly what we need for our website. Cleverly placed feedback form after the checkout to get feedback from real customers only. The options to get feedback from customers are also creative. Support respond to querys well and helpful.

GardenBrite

Feb 22, 2024  on Shopify

We have used Gojiberry now for about a month now and all we can say is... this app has been incredible! It has helped us understand our customers better than ever before. The team has been friendly and helpful. 10/10 recommend!

Solaris Japan

Dec 20, 2023  on Shopify

We've been quite happy with Gojiberry's impact on our Shopify store. We got great feedback which helped us improve our site usability. The easyPoints incentives had a big impact on the survey response rate which gave us results much faster. Setting it up was a breeze, and the regular updates just keep making it better. Highly recommended!

HOTEL CAMPS

Aug 07, 2023  on Shopify

After installing Gojiberry, it has become an essential tool for us. The platform is evolving really quickly, and they are adding new features almost every month. I’m excited to see how this product will evolve. We got the survey set up quickly and easily. We’re using Gojiberry to look into improving our purchase flow and we’re getting invaluable insights from it. We’ve tried a couple other tools, but the response rate for Gojiberry’s survey is one of the the highest we’ve seen, which was one of our main concerns when looking into which app to install. Given its cost-and-return, you should definitely give it a try. I reached out to their customer service to ask a few questions and talked to Tim, and he was friendly and helpful. They were quick with their responses which is greatly appreciated.

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