What Merchants Think

Merchants generally express high satisfaction with "Glow: Loyalty Points & Rewards", praising its value for money, ease of use, and excellent customer support. Many have noted its potential in enhancing customer retention and engagement, finding the app particularly beneficial for both budding businesses and those seeking to scale their loyalty programs. While the app often meets expectations, some users highlight areas for improvement, reflecting varied experiences across different use cases.

Key Strengths

• Exceptional customer support, often cited as helpful, patient, and proactive.
• Ease of setup and use, praised by new and experienced users alike.
• Cost-effective pricing, with robust features even at entry-level plans.
• Flexibility and ability to integrate, notably with platforms like Klaviyo.
• Responsive live chat and support team, often singled out for consistency and helpfulness.

Common Concerns

• Inability to exclude certain products from earning points due to low margins.
• The desire for more comprehensive point redemption options at checkout.
• Occasional issues with feature implementation, such as language setting changes not being applied.

Final Thoughts

"Glow: Loyalty Points & Rewards" is well-received for its usability, support, and cost-effectiveness, making it a favorite among merchants aiming to boost customer loyalty. While there are occasional limitations, the app’s strengths, particularly in customer service and flexibility, make it a worthwhile choice for businesses using Shopify.